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I can not open Microsoft Office since the last repair was…

Customer Question
I can not open Microsoft...
I can not open Microsoft Office since the last repair was done on Jan 10 2016. Please let me know if you can help me recover the program without going to System Recovery.
Submitted: 2 years ago.Category: Microsoft Office
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Answered in 1 minute by:
1/18/2016
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 4,029
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 2 years ago
I would like to know why I can't Excell since my last repair request.
Customer reply replied 2 years ago
I can't open Excell
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago
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Customer reply replied 2 years ago
Hi Cody. The System Restore you did on my laptop last night didn't resolve my issue with Microsoft Office.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

I think there is something else going on since it worked for about 1 week then stopped.. and having same issue getting it reinstalled again.

Is doing a refresh an option? It would reinstall the operating system and remove all your programs, however your documents, files, pictures would remain.

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Customer reply replied 2 years ago
The last time I worked on it was Sunday Jan 10 2016 when I composed my time sheet for work. Last night was the first time I tried to open it since then.
Customer reply replied 2 years ago
I downloaded the program from ITT Tech for free in March of last year when I started classes there.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

Can we do the refresh option? It's not an issue with Office itself, I believe there is something else corrupt in the operating system that is conflicting with the program.

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Customer reply replied 2 years ago
how much will it cost me
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

there's no additional charge, the only downside is you would have to reinstall all the programs you have currently installed.

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Customer reply replied 2 years ago
I considered that last night. There are many programs I have to back-up before I do something that extreme.
Customer reply replied 2 years ago
Will the event viewer show me anything
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

I don't remember seeing anything helpful, it appears to just attempt to install and gets stuck.

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Customer reply replied 2 years ago
I'm backing up my files on a terabyte drive right now
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

ok

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Customer reply replied 2 years ago
97% complete and holding.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

k

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Customer reply replied 2 years ago
It finished while I fell asleep.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

to start the refresh process go to the start menu --> settings --> update & security --> recovery --> reset this pc (get started)

then make sure you choose keep my files

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Customer reply replied 2 years ago
Hi Cody. I was able to backup my files. I uninstalled Office and reinstalled as a student. It's having problems installing the registry key. Error 0x80004005 comes up when I try to open Excel or Word.
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

Did you do the refresh or just uninstall Office?

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Customer reply replied 2 years ago
I did not refresh the OS
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

we may have to go that route, I can look at it tomorrow sometime if you're free to connect me

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Customer reply replied 2 years ago
That depends on what time zone you live in. I'm East coast USA.
Customer reply replied 2 years ago
I'm going to bed now. Maybe we can chat tomorrow around 5:30pm my time
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

yeah, shortly after 6:10pm your time would work

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