How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I have been with AOL 20 years. Now you tell me that my email

Customer Question

I have been with AOL for almost 20 years. Now you tell me that my email address is not in your records. What happened? You won't accept any of my passwords and you won't tell me which one is now in your records. I cannot access any of my emails. More importantly I cannot access all of my contacts to obtain all of the email addresses that I need. What can I do? Betty Heinrich ***@******.***
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Josh replied 1 year ago.

Hi Betty,

Please provide the exact error message that you receive when you try to sign in