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Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 37485
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have purchased a copy of Office 2016 Home& Business. when

Customer Question

I have purchased a copy of Office 2016 Home& Business. when i go the Office setup on the net after entering the product key it tells me to enter my account details of E/M address and a password. I do not have an account so I am required to open an account. It will not accept my E/M address and advises me the "This E/M is part of a reserved domain. Please enter a different address."
When I try to get support it requires me to have an account or to open one. I going around in circles.
I do not have another E/M address and no desire to get one.
What can I do? Greg Wood (Australia) E/M***@******.***.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.

Hi there and welcome Greg

you need to create a new account, so you enter in just the part before the @ symbol and select

You cannot use your own email address.

Create one and it will allow you to complete it.

Let me know how you go please.

Expert:  Richard replied 1 year ago.


Customer: replied 1 year ago.
I just make one up? Thanks Richard
Expert:  Richard replied 1 year ago.

yes, as your creating a new account Greg, so anything before the thats not been used (it will tell you if it has)

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you