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Category: Microsoft Office
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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I recently purchased a Dell pc preloaded w/ Microsoft Office

Customer Question

I recently purchased a Dell pc preloaded w/ Microsoft Office Professional 2013. I can';t open the program. I registered the product online. Can you help me?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message when opening Microsoft Office?

Does the new computer have windows 7 or 8 or 10 etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No error messages. It simply does nothing. OS is Windows 7 professional.
There is no internet connection at the new pc.
I may have to use my phone and the wireless network connector get online, but I'm not currently in front of the new pc.
Expert:  Viet -MS Office Tech replied 1 year ago.

When you open Word or Excel program, does it show the icon at the bottom on the Taskbar? If no, have you gone to Control Panel -> Programs and Features and repair Office yet? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I've not done that. I'll try. I can open documents on word pad, but no excel, word or publisher docs.
Expert:  Viet -MS Office Tech replied 1 year ago.

OK. Please try whenever you can, then reply back to continue. Thank you.

Customer: replied 1 year ago.
OK, thanks.
Expert:  Viet -MS Office Tech replied 1 year ago.

You're welcome.

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