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Russell H.
Russell H., Computer Systems Expert
Category: Microsoft Office
Satisfied Customers: 10794
Experience:  13+ years experience
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I have Office 2011 and I am being asked to rebuild my data

Customer Question

I have Office for Mac 2011 and I am being asked to rebuild my data base, I am going thru the procedure but it is saying afterwards that it can't rebuild the main Identity. Please advise. How do I get past this. I can't open up my main identity to my outlook.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try closing all Outlook windows. And, if that doesn't do it, logging out or Signing Out of Outlook too, before closing it. Then wait about 2 minutes. That may free up the 'identity'.

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