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arsufi2002, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1271
Experience:  MCSE, RHCE, IBM System X Server Certified
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I have icons at the bottom of my computer and word. When I

Customer Question

I have icons at the bottom of my computer for excel and word. When I try to access either of these programs a notice pops up that says Hmm, cant reach this page. Is my computer locked up or what. How do I fix. I really need my excel and word programs.
Thank you
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  arsufi2002 replied 1 year ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Note: You may only use the rating button when issue get resolved...

If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked

Expert:  arsufi2002 replied 1 year ago.

Since you are not familiar with computer, i suggest to have a remote session so that i can connect your computer and can work with you

You may please download and install remote tool from below link


1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Expert:  arsufi2002 replied 1 year ago.

Are you still there

Expert:  arsufi2002 replied 1 year ago.

Didn't find you back, hope you are doing good.

Would you please let me know if you still wait for answer..

If you want to cancel question, please reply

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