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Freddy M.
Freddy M., Computer Support
Category: Microsoft Office
Satisfied Customers: 18398
Experience:  Years of experience.
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I down loaded windows 10 and when it was finished I lost my

Customer Question

I down loaded windows 10 and when it was finished I lost my google email
sign in name and lost all my emails from over three years that I need.
Could someone please call me at XXX-XXX-XXXX. Thank very much Ton
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Freddy M. replied 2 years ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.

This might be happening if you used edge instead of internet explorer which have extremely similar icons.

You should have a search box that says either search web and windows or ask me anything.

Click that and type in internet explorer, open it from the list and try your email using that.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.