How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask sudipto_dutta Your Own Question
sudipto_dutta, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 5690
Experience:  Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Type Your Microsoft Office Question Here...
sudipto_dutta is online now
A new question is answered every 9 seconds

Need CORRECT product key to load Office on computer; one on

Customer Question

Need CORRECT product key to load Office on computer; one on package doesn't work; one supplied for loading on previous computer didn't work either.
package code is CYJ7H FX63M BHYC3 2YYD2 QHMR4 02
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  sudipto_dutta replied 1 year ago.

Which version of Office, you want to install ?

Customer: replied 1 year ago.
Office Mac home & student 2011
Expert:  sudipto_dutta replied 1 year ago.

Is it a new pack of office or did you have used it before ?

Customer: replied 1 year ago.
Used once, package says can use 3 times
Expert:  sudipto_dutta replied 1 year ago.

Are you trying to install it on the same computer or this is a new one ?

Customer: replied 1 year ago.
Different one
Expert:  sudipto_dutta replied 1 year ago.

Can you check the box of the office and let me know, what is exactly mention about the use of the licence, because as far as I know, you can install it on 3 computers but the user should be same on every computer. If the username is ***** ***** this computer then, it will not accept the product key.

Customer: replied 1 year ago.
Box says three users, three macs
Expert:  sudipto_dutta replied 1 year ago.

Ok, you said that the first product key did not worked also, then how did you install Office on your fisrt computer ?

Customer: replied 1 year ago.
I Asked Microsoft for another one and it worked on the first one but won't on this one.
Customer: replied 1 year ago.
That code is Gbdtq rwb49 xx89c m36tc x49eh. All caps for the letters
Expert:  sudipto_dutta replied 1 year ago.

OK, it means both the codes are not working ?

Customer: replied 1 year ago.
Correct. Just give me one that works, please.
Expert:  sudipto_dutta replied 1 year ago.

Sorry, I think there is some confusion, we are not Microsoft support, we are as you can see the logo of our site, this is a global paid support site, we can help you to solve any problem, but it is not possible for us to provide a new product key for any program, as we are not authorised to do that by any developer. You can only get the duplicate key by calling the number below.


Customer: replied 1 year ago.
Why didn't you say so an hour ago?
Expert:  sudipto_dutta replied 1 year ago.

Actually I missed that part, I just thought that your problem is with the activation part, which can happen due to many reasons, but later you said that you got your office activated by a duplicate key provided by MS and this can only happen, if the product key on the pack is wrong.

Related Microsoft Office Questions