How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

I have paid Home and Student Office but I have lost it

Customer Question

I have paid for Microsoft Home and Student Office but I have lost it compltly. I am running Microsoft Windows 10, I like it a lot but I also want the office I paid for. My email adress is***@******.***. Please help me.
John Sabo
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.

Hi there and welcome John

Can you tell me please from where did you purchase Office from? And which version was it?

Thank you

Customer: replied 1 year ago.
I obtained the home and student version via the on line and paid the same way.
Expert:  Richard replied 1 year ago.

ok, then you can download it again John

To do this, click on my link below

Click on Sign in and sign in with the account you used when purchasing it initially.

Once done, you will see your orders, click on this and you will see your Office Purchase with the option to download it.

Download it to your computer and you can then install it again

Let me know the results please

Related Microsoft Office Questions