Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you tell me please which version of windows you are running?
ok sorry there is a version number for windows eg: windows XP, Vista, 7, 8, 10?
I need to know that please
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
can you instead of double clicking the Excel icon, right click it and select Run as Administrator then try to activate it please.
Let me know the results please
Thanks, ***** ***** saw your next message of windows 7, Let me know how it goes please.
You were able to right click and select Run as Administrator?
If you accept the offer for remote tech support I can do this. It is an optional service else we continue here.
It is up to you.
If the laptop has no internet, that is why activation is failing
It has to have internet to activate
How are you connecting it to the internet?