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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6703
Experience:  Computer Software Specialist for more than 10 years
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About a year ago i paid copy of office 365 it has recently

Customer Question

about a year ago i paid for a copy of office 365 it has recently been renewed
but i never received my download can you look into this and arrange the download and installation????
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows XP, Vista, 7, 8 or 10?

Please let me know so that I can help you further.

Best regards,

Customer: replied 1 year ago.
I am using window
Customer: replied 1 year ago.
i am using windows 8.1
Expert:  Jess M. replied 1 year ago.

Hi, thank you for writing back with that information. Do you still have MS Office 365 installed in your Windows 8.1 now?

Expert:  Jess M. replied 1 year ago.

If you already have MS Office 365 installed in your computer and your annual subscription ended, you just need to renew it and you shall be able to continue to use your copy of MS Office after the renewal without re-downloading and reinstalling MS Office 365. All you have to do is activate the subscription and you shall be able to use MS Office normally.

Expert:  Jess M. replied 1 year ago.

Unfortunately, I do not provide phone support. I only provide online chat support and remote access support.

Can I remotely access your Windows 8.1 computer so that I can directly check the status of your Office 365 subscription and fix it while you watch?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,

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