How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Microsoft Office
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Microsoft Office Question Here...
IT Miro is online now
A new question is answered every 9 seconds

The same problem still persists on my computer. It seemingly

Customer Question

The same problem still persists on my computer. It seemingly disappeared for about 1/2 day then returned. I am getting the same error message 3 times when the computer is active.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  IT Miro replied 2 years ago.
Hi again!
I am sorry to see the same problem returns.
Have you made any changes to your computer lately?
Customer: replied 2 years ago.
There have been no changes to the computer.
Further info on my unit:
DUAL BOOT - Primary is Windows 7 Pro, Secondary is Windows XP Pro
Xenon chip
raid 1, raid 2
32 Meg of ddr ram
2 500 gig solid state drives and one 1 tb conventional drive.
Expert:  IT Miro replied 2 years ago.
OK.
Would you like me to connect to your computer again so that I can make necessary changes in order to permanently stop this error message from reappearing again?
Customer: replied 2 years ago.
Yes, please
Expert:  IT Miro replied 2 years ago.
Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer:
http://www.justanswer.com/remotedesktop/join.aspx?Session=e05062f8-dc97-43a3-8855-aad0330c67f2
Click on the "I Agree" button and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Expert:  IT Miro replied 2 years ago.
We have not yet connected.
If there are problems with accessing the link, let me know.
Expert:  IT Miro replied 2 years ago.
It looks like you are away.
The link has now expired.
Let me know when you return so that I can give you a new link for downloading the remote desktop assistance program.
Customer: replied 2 years ago.
The link did not lead me to the proper place to give you access
Customer: replied 2 years ago.
I don't want to talk just take over and correct problem
Expert:  IT Miro replied 2 years ago.
Please click on the link and then on the "I Agree" button to download the file.
Once downloaded, run it. The file is named Elsinore.ScreenConnect.Client.
Expert:  IT Miro replied 2 years ago.
It seems you are unable to run the downloaded file, so I cannot connect to your computer.
Please tell me if you see the green "I Agree" button. If so, what happens when you click it?
Customer: replied 2 years ago.
No I do not see the "I agree"
Customer: replied 2 years ago.
Forget it for now...I have work to do
Expert:  IT Miro replied 2 years ago.
OK.
We can continue when you are available again. I will provide alternative remote desktop connection program, although I remember we connected within seconds the last time using this one.
Customer: replied 2 years ago.
Obviously we can't connect
I guess I wasted money last week
Expert:  IT Miro replied 2 years ago.
Do you want to try alternative remote desktop connection program now or later?
Customer: replied 2 years ago.
Later, I have a business to run
Expert:  IT Miro replied 2 years ago.
OK, no problem.
Send me a message here when you return so we can continue.
Regards,
IT Miro
Expert:  IT Miro replied 2 years ago.
Hi again!
Do you still require assistance with this issue?
Let me know,
IT Miro
Expert:  IT Miro replied 2 years ago.
Hi! Can we continue now?