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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Just rebooted iPad

Customer Question

Just rebooted google web albums app won't accept my new password ***** down load my Picassa web albums
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Did you enable two step verification on your Google account?
Customer: replied 2 years ago.
I don't know?
Expert:  Kamil Anwar replied 2 years ago.
Are you chatting to me from your computer?
Customer: replied 2 years ago.
I Have an iPad why am I connected to a Microsoft tech
Customer: replied 2 years ago.
From my iPad yes
Customer: replied 2 years ago.
Can you help me?
Expert:  Kamil Anwar replied 2 years ago.
Your question is in the MS category, but i can help you with this issue.Sign in to your account
In “Signing in & security” section of My Account, select 2-Step Verification. Sign in with your username, password, and verification code if asked.
Select Turn off 2-Step Verification.
Then try signing in on the app with your normal password.
Customer: replied 2 years ago.
I already did that and it did not work in the web album app. It did get me into google. I have numerous web albums of my art on Picassa a Google app. I want to down load those web albums to the web album app. It has always worked before I had to reset my iPad this morning
Expert:  Kamil Anwar replied 2 years ago.
Please confirm; if you have two step verification turned off and access for less secure apps enabled?
Customer: replied 2 years ago.
Expert:  Kamil Anwar replied 2 years ago.
I can only suspect that one reason why it wouldn't allow you to login. If you are sure that the settings i suggested are correct, then i will need to opt out to open the question to other experts.
Customer: replied 2 years ago.
How do I get my money back?
Expert:  Kamil Anwar replied 2 years ago.
I will request the refund for you. Thanks
Customer: replied 2 years ago.
It did not work Ok thank you. I paid with pay pal please have it credited to my pay pal account
Expert:  Miel-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. ( Thank you, ***** ***** Customer Support Team.