Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am using Outlook 2007 and have set up an e-mail. When I send…

Customer Question
I am using Outlook 2007...
I am using Outlook 2007 and have set up an e-mail. When I send the test, it goes to the main sight of that e-mail address but doesn't come into Outlook. How do I fix this?
Submitted: 3 years ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 1 minute by:
6/17/2015
Microsoft Office Technician: Richard, Software Specialist replied 3 years ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,537
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To clarify, you send an email to yourself but it is not received in outlook?
Ask Your Own Microsoft Office Question
Customer reply replied 3 years ago

That is correct. I sent it to the address I set up in outlook, but it wasn't received in outlook, only in the inbox of the server on hostgator.

I am using windows 7

Microsoft Office Technician: Richard, Software Specialist replied 3 years ago
Are you receiving emails from other people that send to you on this account?
Ask Your Own Microsoft Office Question
Customer reply replied 3 years ago

no, nothing is going into the outlook. I used the auto-set up as instructed by hostgator, It seems really strange that the mail won't go all the way through when outlook chose the settings

Microsoft Office Technician: Richard, Software Specialist replied 3 years ago
Can you tell me the settings it has entered please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Ask Your Own Microsoft Office Question
Customer reply replied 3 years ago

I am sorry, I do not allow remote connections with all the identity theft these days. I can get back to that computer and give you the settings in about a half hour

Microsoft Office Technician: Richard, Software Specialist replied 3 years ago
ok no problem and thanks
Ask Your Own Microsoft Office Question
Customer reply replied 3 years ago

I have taken a clipping of the setting pages and attached them since copy and paste isn't an option. Hopefully you can see this

Thank you

Microsoft Office Technician: Richard, Software Specialist replied 3 years ago
ok, can you click on my link below please and confirm what your host name should be as its specific to each account
http://support.hostgator.com/articles/specialized-help/email/pop3-or-imap-with-ssl
Let me know please.
Ask Your Own Microsoft Office Question
Customer reply replied 3 years ago

according to hostgator I can use either 4177.hostgator.com or mail.creativelycarolgifts.com

I have always used the first because up until today I thought that was all I could use

Microsoft Office Technician: Richard, Software Specialist replied 3 years ago
ok, can you try with the second one please as the incomming server.
Let me know the results please
Ask Your Own Microsoft Office Question
Customer reply replied 3 years ago

same problem

Microsoft Office Technician: Richard, Software Specialist replied 3 years ago
Can you remove the account from Outlook, then add it back again.
When adding it you do a test and it wont let you add it unless this passes.
Let me know the results please
Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 15 year experience resolving Microsoft Office Issues

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
Outlook 2016 - Set up wizard coming up Want to set up a POP
Outlook 2016 - Set up wizard coming up Want to set up a POP 3 email account in Outlook 2016I have installed Office 2016 and I am now trying to create a POP 3 email account in Outlook 2016, but I am ge… read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I'm running Windows 8.3 and Microsofr outlook 7. Something
I'm running Windows 8.3 and Microsofr outlook 7. Something happened yesterday, and now when I start a new mail message, the text sixe in the message is quite large (the default message text and size s… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
I just posed a question, in which I started by noting that:
I just posed a question, in which I started by noting that: My wife's computer was getting too full (and it was old) so rather than install a larger hard drive I bought her a new computer. I HAVE TWO … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
1-emails no longer go directly to my inbox. Why? 2-Send/Reveive
1-emails no longer go directly to my inbox. Why? 2-Send/Reveive Setting is showing - Disable Scheduled Send/Receive. Why? 3-Under Send All #2 - Should I click Inbox?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
INSTALLED I CLOUD CONTROL PANES ON MY PC RUNNING WINDOWS 7.
INSTALLED I CLOUD CONTROL PANES ON MY PC RUNNING WINDOWS 7. GOT A BIT CONFUSED, SO UNINSTALLED IT. LOST ALL MY CONTACTS. AM NOT RUNNING BACKUP. HAVE REINSTALLED I CLOUD. BUT STILL NO CONTACTS.MESSAGE … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
My friend forwarded to me a meeting invitation (Outlook 2007)
My friend forwarded to me a meeting invitation (Outlook 2007) which I accepted. Next, I added some comments and forward to my friend. I would like to know if the original meeting or the other original… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
My question relates to Microsoft Office Outlook home and business
My question relates to Microsoft Office Outlook home and business 2010. How can I control the interface between Outlook and my email server? On my old laptop which had Outlook 2007, Outlook would only… read more
Richard
Richard
Software Specialist
IT Manager, Consultant
47,537 satisfied customers
Users cant send internal email through Outlook but can through
Users cant send internal email through Outlook but can through Web Access. When I click on Address Book, error code "The connection to microsoft exchange is unavailable. outlook must be online or conn… read more
Richard
Richard
Software Specialist
IT Manager, Consultant
47,537 satisfied customers
Outlook 2007 and Outlook 2010 will not connect to Exchange
Outlook 2007 and Outlook 2010 will not connect to Exchange 2010. I have moved over all the mailboxes to a new Exchange 2010 server, MX record is point to mail1, autodiscover is pointing to mail1 and p… read more
Richard
Richard
Software Specialist
IT Manager, Consultant
47,537 satisfied customers
When I receive a mail in "text only" mode I get a black field
When I receive a mail in "text only" mode I get a black field with a question mark instead of é,à è,ö,ä,ü etc. The character set seems to be wrong, and I dont find a parameter to adjust it. I am using… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Outlook keeps disconnecting from server and hangs up randomly.Tried
Outlook keeps disconnecting from server and hangs up randomly.Tried exporting pst files to new Outlook install but same problem ...… read more
Joshua C.
Joshua C.
Technical Service Representative
High School or GED
201 satisfied customers
"FOR maomd (MARK) ONLY PLEASE" How do I block a certain
"FOR maomd (MARK) ONLY PLEASE" How do I block a certain sender from sending me any more future e-mails? In an actual e-mail letter that this particular sender sent me, there are 3 button options above… read more
Mark
Mark
High School or GED
640 satisfied customers
Related to outlook 2007. I am moving my outlook to another
Related to outlook 2007. I am moving my outlook to another computer. My current outlook has 4 different email address set up. I am a little familiar with exporting a .pst file and importing it backin … read more
IT_Help
IT_Help
Network Administrator
Master's Degree
582 satisfied customers
While trying to export letters from word into emails I have
While trying to export letters from word into emails I have the following problem. For legal matters I need a copy of the email sent to all recipients, but when I sent it as an enclosed file, I cannot… read more
cpugeek
cpugeek
IT Manager
Master's Degree
108 satisfied customers
Support, I enjoy using MS Office Word 2007, but when I attempt
Support, I enjoy using MS Office Word 2007, but when I attempt to mail the material drafted (with a copy to my address) it does not transmit. I have all parts including: 1) Excel 2) One Note 3) Outloo… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
My husband uses Microsoft Outlook on his desktop at his office.
My husband uses Microsoft Outlook on his desktop at his office. He cannot, however, access his emails using his laptop at home.… read more
jstinehelfer
jstinehelfer
Information Systems Manager
High School or GED
36 satisfied customers
I am using Outlook 2007. When in Contacts I go to properties
I am using Outlook 2007. When in Contacts I go to properties the "Show this folder as an email address book" is greyed out and won't let me check it. I want to be able to use my contact folders. What … read more
Travis
Travis
Systems Administrator
Bachelor\u0027s Degree
93 satisfied customers
I recently purchased an iphone and I am receiving e mail on
I recently purchased an iphone and I am receiving e mail on the device. However, I am not receiving my e mail at the same address through Outlook on my laptop. What are the steps that will allow e mai… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x