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I need help with a complicated excel formula that got corrupted.

Customer Question
i'm willing to pay....
i need help with a complicated excel formula that got corrupted. i'm willing to pay.
Submitted: 3 years ago.Category: Microsoft Office
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Answered in 25 minutes by:
5/31/2015
Microsoft Office Technician: Jason Jones, Computer Technician replied 3 years ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,486
Experience: Over 10 years work experience.
Verified





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
My name is Jason. I look forward to helping you today.
May I take a look at the document? Please, tell me which cells need to be fixed.
Please, be forewarned that the site is not secure:
- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Thank you,
Jason
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Customer reply replied 3 years ago
Hi Jason, the file # ***** *****
Customer reply replied 3 years ago
once you receive it please call me at(###) ###-####so i can explain to you the issue. i cannot explain it as a reply.
Microsoft Office Technician: Jason Jones, Computer Technician replied 3 years ago
I am sorry, but I cannot make any calls out.
May I ask for you to describe it here?
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Customer reply replied 3 years ago
i cannot it's too long and too complicated to explain.
Microsoft Office Technician: Jason Jones, Computer Technician replied 3 years ago
You can type what you wish to say on the phone.
If you do need to speak with someone, I can opt out of the question and allow another to help.
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Customer reply replied 3 years ago
please do Jason, it's too long for me to type since i'm at work now and it's work related.
Microsoft Office Technician: Jason Jones, Computer Technician replied 3 years ago
Thank you.
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Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
The-PC-Guy
The-PC-Guy, Computer Manager
Category: Microsoft Office
Satisfied Customers: 2,216
Experience: 20 years experience providing remote computer support
Verified
Thanks for using JustAnswer. My name is***** will do whatever I can to answer your question
I see you want a phone call to resolve this issue unfortunately due to site rules we are prohibited from doing that. However I can offer you an alternative.
If you want to set up a remote screen share, where you could show me what your issue is and I can attempt to correct it that way. This option might make the most sense.
Please let me know how you want to proceed
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Customer reply replied 3 years ago
sure lets do it.
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
first i am sending an offer for additional service to cover the time,
please accept the offer
then I will tell you how to do it.
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Customer reply replied 3 years ago
I decline the offer thank you
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
ok good luck
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Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
if you change your mind at some point feel free to contact me
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Customer reply replied 3 years ago
Hi,
The issue is as follows;
The excel workbook was created several years ago and was working fine till about a month ago.
It has 4 worksheets named: "Mid month letter" "End month letter" "End month warning" that help us generate lateness reports once every 2 weeks (see Mid month letter), once a month (see end month letter) and a monthly write up warning notice (see end month warning). the 2 other spreadsheets are "input" where we type in the days of the month the employee was late using an "x" and the last spreadsheet is the "process 1 do not touch" which contains the formula.Once we type in the employee # (in column A) it's suppose to fill in automatically the full employee name and the dates he/she was late on each and every spreadsheet. (see "Dear: 16"). where 16 is the employee id #.
As of now it not generating anything on the "Mid month letter" and the "End month letter". The "End month Warning" is generating info up till user #92. any user above #92 generates 0.Please fix the issue for us.Thank you
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
i know what your problem is
First you have the vlookup formula referring to a named range which only goes for about the first 100 rows or so. Any data you try to look up beyond that will not populate. I can fix that so it uses all rows.
2nd, you have some 0s in your column B for some of the names, if you lookup that ID# ***** if it has a 0 in the cell you are looking at that is the value that will go in the letter.
So the question for you is if the value that is being returned is a 0 or blank what would you like the value in the letter cell B4 and B6 to be? do you want that just to default to blank?
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Customer reply replied 3 years ago
In the mid-month and the end month letters cell b4 should allow me to type the employee id number and then automatically cell b5 should bring up his name and also cell b6 should bring up the dates he was late from the input spreadsheet. For the end month warning spreadsheet i need to type the id number in cell d6 and it should bring up automatically his name in cell d4 as well as his position in cell d5 and the dates he was late from the input spreadsheet in cell d8. Thanks
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
yes, however in the case his name has a 0 or is blank, what should the value of cells b5 and b6, and d5 d6 ectt. be?
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Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
should be working now the way you requested
let me know if you need any changes
download changed file from here
http://wikisend.com/download/828448/Copy of Lateness Report 4-15-JA-Mod.xls
---------------------------------------------------------------------------------------------------------------
let me know if you have any questions, problems, or concerns
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Customer reply replied 3 years ago
i tried it and it's not generating any results. in the mid month letter when i type the employee id # (from column A in the input sheet) it should type in his name (DEAR: Mike Levy) in cell B4. (type his # ***** cell K4). And generates the dates on cell B6.
On End month letter sheet same thing.
On the End month warning i type his ID # (from Input column A) in cell D6 will type in his name in D4 and his position in D5 as well as the dates of the entire month in cell D8.
Thanks
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
did you download the updated version I sent you?
see this image
http://i.imgur.com/3evX0Xm.png
is that not the output you resquested?
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Customer reply replied 3 years ago
Yes looking at the picture it's good but when i tried it on the actual workbook it didn't work
Microsoft Office Technician: The-PC-Guy, Computer Manager replied 3 years ago
well it does work on my computer, so.
if you want to do the remote support option at some point for the additional fee we discussed, that is always an option. Then at least I could see why something would be happening differently on your computer.
If you still wish to decline the offer, that is your option too. At the very least since I did fix the formula, please rate the answer so I will get reimbursed thus far.
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