Hello Richard! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have Office/Word 2003, 2007, 2010, etc.? Please try this: if you have Office / Word 2007/2010, click on the View tab/menu on the top, then clear the Gridlines option in the Show/Hide group of options.
If that does not work, or if you have another version of office, please close Microsoft Office/Word program
, then click on Start, All programs, Accessories, Run... (or you can press at the same time the two keys Windows and R on your keyboard)
, then type:
, then click OK
, then open folder Microsoft
, then open folder Templates
, then right-click on any Normal... item there, and re-name it to something else, such as Oldnormal...
, then open Word program and check.
If it still does not work, please go to the website below,then download/run the Fix it item, and check:
Please let me know if there is still any issue. Thank you,