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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 16429
Experience:  Over 10 years work experience.
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i installed ner microsoft Professional Plus 2013 . It is

This answer was rated:

i installed ner microsoft Professional Plus 2013 .
It is not working and stuck and i d windows looking for solutionget an erroe massage : Microsoft Excel stop responsing and windows is looking for solution .
pls help me!

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.

Thank you.
Customer: replied 3 years ago.


o , i am trying to use the program few days but without sucsses.

I amelp mewill h staying in china and have some problems with my Lep Top .

the computer has been formated one week ago so i have also problems with the Internet Explorer .This also stuck from time to time.

i hope you may help me.



Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run:

Please, click the link again and run it. I was not reconnected.
Customer: replied 3 years ago.


Unfortunately, nothing changed/


I know.

I restarted the computer so that I could begin.

Click the link again, please, and run it.

Thank you.

All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason Jones and other Microsoft Office Specialists are ready to help you
Customer: replied 3 years ago.
Unfortunately the problem came back again.

Thank you.

Please, let me know when you are ready to continue.