Microsoft Office Questions? Ask a IT Expert for Support ASAP
Are you licensed by Microsoft to do this, I am a bit unsure.
OK, go ahead, what do I do now?
James, word starter has now become my Microsoft program and not my office Home and Student 2010 and I don't want ninesms as my home page on Internet Explorer I have never used it. I normally use Google as my home page. Can you please sort these items out.
Relist: Inaccurate answer. My Internet Explorer still crashes when I try to attach a word document. My Microsoft Office 2010 does not appear to work after fix, only word starter which came with the computer and finally a different home page opens up, one that I have never used and don't want. I use Google as my home page.
I have the set disc.
Creating a doc in word stater etc and will follow your instruction.
I have IE Premium, however I understand it has been updated to IE10.
IE just crashed again when I tried to attach the new doc to a new email.
I have removed the ninemsm home page and now have Google has my home page, thanks.
The word starter test failed. IE crashed again.
OK. Both documents loaded in Chrome. Why does IE crash?
The test with Google Chrome worked ok, both documents loaded and I sent it to my husband.
Downloads from email also cause the crash, i.e. a newsletter yesterday I could open it and read it, but could not close it down as the Internet had crashed.
OK, how do I re-install office 2010? It is 4.15pm daylight saving time here, I notice it is 1.11am over there, I hope I am not keeping you up.
I did insert the disc and the message is setup has stopped working.
I followed the instructions from Bryan, downloaded tweaking and went through all the steps. The only thing I couldn't do was disable my Norton virus protection. When the computer rebooted I tried installing my Office 2010 again, but got the same fail message after "...wait while setup prepares ...". "Setup has stopped working windows will close program and notify you if a solution is available". I have never received a notification from windows.
Could my hard disc be dying?
9.35am here. am ready now if you are.
IE is still crashing when I try to attach a document. I used Google Chrome and was able to attach a document. Weird. Solomon needs to use this computer now for some school assignments so I will report more after today's use. Previously the system worked for a short while before reverting to crashing all the time in both IE and Google Chrome.
Thanks I will log on early tomorrow morning, I wake up at 4 or 5am our time.
Yes, it says "Internet Explore has stopped responding" and everything freezes, I have to and force shut down, then start all over again.
Yes, I went through all 5 items. After the clean up this morning the good news is - Google chrome is still allowing attachments, I just sent an email with an attachment via Chrome. I asked the recipients to let me know if they have trouble with the attachment.
Office Home and Student 2010 has also been re-installed and seems to be working OK.
I looked at the IE re-installation sent by Bryan, when I tried to download I was told I already have an updated version of IE10 and the version I was trying to download couldn't. I am not confident of uninstalling and re-installing this program.
It did yesterday, I haven't tried it today.
ok let me know if it is and now ive re-install office for you
we just need to sort internet Explorer
I have just successfully attached a document and send it via Chrome. I also tried with IE, but as usual crash. Suska.
This time suits me as well, I will log on at 11.30am our time. It is 11.50am here with the sky reasonably clear of wood smoke from the bushfires, welcome Climate Change. Suska.
Sorry, couldn't get back at the time I said I would. I am on line now if you are available. My IE is still crashing when I try to attach a file.
Sorry for my silence, have had to do some work. I just need have the Internet Explore fixed as you advised to do above. I am not sure how to go about setting a suitable time to be online given the time difference. It is Thursday 31 Oct @ 2.40pm here at the moment.
Saturday is bad for me again this week. Apologies for last week I had urgent matters suddenly pop up. I can be available on Sunday, depending on where you are you could be up to day behind. The time of my reply above is not correct, it was during the day time. It is 1.37pm or 13.37 on 1 November 2013 here now. Cheers