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Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 5210
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I can not install Access 2013. I have Office Home and business

This answer was rated:

I can not install Access 2013. I have Office Home and business 2013 already installed. Windows 7.
Regards
Peter Göransson

Kamil Anwar :

Hello & Welcome to JustAnswer. My name isXXXXX and i will do my best to assist you.

Kamil Anwar :

How are you trying to install Access 2013?

Kamil Anwar :

Office Home & Business 2013 does not comes with Access.

Kamil Anwar :

It comes with (Word / Excel / PowerPoint / Outlook and OneNote) only.

Kamil Anwar :

You will need to buy Access separately OR get a Microsoft Office suite with Access

Kamil Anwar :

Let me know when you are back so we can continue.

Customer:

I have already buyed Acess separately but can not install it.

Kamil Anwar :

What error does it gives?

Customer:

"something went wrong, there are problems"

Kamil Anwar :

Can you try installing it again and write the exact error message please so i can get insights on it

Customer:

"occupied by other activities"

Kamil Anwar :

Can you Click on Start -> Right click on Computer and Select Properties

Kamil Anwar :

Under system -> system type: does it says 64 bit or 32 bit?

Customer:

64 bit

Kamil Anwar :

Do you have the part number for the previous office and the Access 2013? OR do you know if they are both 64 bit too?

Kamil Anwar :

Can you try this, restart your computer and without opening any other program or application, run the new installation for access.

Customer:

Office 2013 Home and business was taken from internet today. on the Access box "32 or 64bit".

Customer:

I have done this a lot of times.

Kamil Anwar :

Is your windows in swedish?

Customer:

Yes

Kamil Anwar :

Can you type the exact error message in Swedish?

Kamil Anwar :

I need to know the exact error message it is giving

Customer:

"Något gick fel. Vi stötte på ett problem. Sök efter mer hjälp online."

Kamil Anwar :

 



  • Click Start>Control Panel>Programs and Features.

  • Click your Microsoft Office program, and then click Change.

Kamil Anwar :

Select Online Repair, and then click Repair.

Kamil Anwar :

Are you still there?

Customer:

Yes, i have just repaired Office and trying to install Access.

Kamil Anwar :

Okay. Thanks

Customer:

I succeded!

Kamil Anwar :

Congratulations :)

Kamil Anwar :

Glad, it worked.

Customer:

Thank you!

Kamil Anwar :

Please remember to rate my answer by clicking on the smiley icon and if you need any help in future, feel free to ask.

Kamil Anwar and 6 other Microsoft Office Specialists are ready to help you