Microsoft Office Questions? Ask a IT Expert for Support ASAP
I was hoping you would/could do that. Please do. Let me know what you need from me.
I cannot connect to that website through either Google Chrome or IE.
Is there something else we can try?
It looks like this:
Still cannot connect. Here is the message from Internet Explorer:
I am copying and pasting the whole thing (ends with 99d24b) and it won't open in either browser.
Is there another program we can use to remote you in?
Okay! That worked. Here you go:
Okay, now I'm in trouble. I uninstalled Office. Then I went back to the Microsoft site to re-download & re-install and it won't do it. I think part of the problem might have been that I originally downloaded the 32 bit version of Office 2013. Windows 8 is 64 bit, right? Well now I tried to download the 64 bit and it won't let me because it says that I still have a 32 bit version on my PC, even though I uninstalled it. This happened to me once before when trying to fix the problem myself and I had to completely wipe my PC clean back to factory defaults. I really don't want to have to do that again, but I might have to. What do you recommend?
Thanks, James. I've still got the original one open. The number is: