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Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 38524
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My address book just disappeared from Word 2010 and I need

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My address book just disappeared from Word 2010 and I need to recover it. I hate to loose it. I doubt that it gets backed on external drive.
Thank you for your question, my name is Richard.

Word does not have an address book in it as such.

Are you referring to Microsoft Outlook?

Please let me know

Thank you
Customer: replied 4 years ago.

Yes. Outkook 2010. Sorry about that.

Thats ok.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Go to


It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.

Tried to start meeting with 293-163-028 Nothing else happened.

You need to give me that code number

Re run the program and when you have the code number, give it to me here so I can join

Customer: replied 4 years ago.


Customer: replied 4 years ago.

Seems like program is running and I need to restart.

ok, restart the computer

Run the program again and give me the 9 digit code here please

Customer: replied 4 years ago.


Connecting, please give me access within Joinme
Richard and other Microsoft Office Specialists are ready to help you
Customer: replied 4 years ago.

Can you help on use of the address book now?


The address book is available, but when I add a new entry to the address book it does not show up, and appears to be sent to Cloud.


When I type in the address it shows up in a pop-up indicating that it is added, but it does not appear in the address book where it can be selected.


It seems that the default interaction with the address book goes to Cloud. I have not been using cloud and am unfamiliar with it. Can you recommend a location with instructions for using Cloud? I shall be inspected the Cloud website later. Too busy at the moment.

The address book is available The address

I can James, but for new questions we need to make a new question from this.

Can you make one here please

I can then assist you with this

Thank you