How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 36777
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

MS excel for mac quits unexpectedly

This answer was rated:

Attachment: 2013-09-10_055849_malaysia_tariff.xls

Hi, I keep having MS excel for problem. It s every time I try to copy some rows

Thank you for your question, my name is Richard.

the first step I want you to do is to make sure tyou have the latest patches installed.

Please click my link below

Click Me

Once there, go to the bottom of the screen and click on

Microsoft Office for Mac 2011 Service Pack 1 (14.1.0) >

Install this, then when installed, click on

Microsoft Office for Mac 2011 14.3.6 Update >

Install this, and then restart the computer and check if it still crashes.

Let me know the results please

Thank you
Customer: replied 3 years ago.

Hi Richard,


May I ask you why file does not crash when I try to copy from one excel file and it crashes when I try to copy from another file?




It will be an element within the file that is causing Excel to crash.

It is hard to say from here, but it will be some data you are copying or the excel file itself which may be corrupted.

But first (as you should anyway) make sure you have all the updates please.

Then test and we know if the excel file itself is the problem Begi

Let me know how you go please

Thank you
Customer: replied 3 years ago.

Excellent help! It solved my problem at once! Brilliant! Thank you very much!

your most welcome!

And now your Excel is up to date :)

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Microsoft Office Specialists are ready to help you

Related Microsoft Office Questions