Microsoft Office Questions? Ask a IT Expert for Support ASAP
THanks for that. The latest restore point is 4th Sept. I assume that if there are any files I have created since then that I need I should save them to a memory stick...?
OK. I did the restore as suggested but after re-starting and going to the desktop a System Restore window opened to say that the system restore has not completed successfully. Under Details: its says the failure occurred while scanning the file system on drive C:\, that the drive might be corrupt and I might want to try running chkdsk on the disk. Is that advisable and how do I do that?
When I type in sfc /scannow it says I must be an administrator running a console session to use the sfc utility.
THanks, XXXXX XXXXX that. After running scannow it reports that verification is 100% complete but is now just sitting there wit a flashing cursor (not command prompt) after the word "complete". Hitting return does nothing. Does this mean it is now scanning and I should just leave it for a while (verification took about 20 mins)?
I tried but it isn't letting me type anything, and hitting return does nothing. It is just sitting there with a flashing cursor (like an underscore). Or do I need to close that window and open a new command prompt window?
I ran chkdsk, it completed exactly as you had said and I restarted the computer. At some point (either when closing down or starting up, I can't remember) there was a message saying something along the lines of corrupt files having been repaired. However, MS Office is still absent from the desktop and the Libraries folder is still empty. Now when I go to system restore, the only restore point offered is this morning, probably when I started the scan.
I see. Could tell me how I reinstall Office please? Will this mean I lose data or again will this just be the programme itself not the data files?
I bought it from Microsoft and should have the disks somewhere, I'll need to look for them now...
By the way, I haven't done a system restore back to this morning before the scan. Please tell me if I should do that (I'll assume not otherwise).
I have found a disc for Office Professional Plus. On it is written "Backup Disc: not for resale". Is that the one I need and do I just put it in the disc drive? Will I need a product key or some such?
It seems to run and I get a window headed "Change your installation of MS Office Professional Plus 2010". I am asked to choose between:
1. adding or removing features
4. Enter product key.
Which would you advise (presumably 2 or 4 - assuming I can find the product key which could be an issue)?
Still when I go into File Explorer the libraries folders are empty, yet they are there in the C:\ drive under Users\....\my documents etc.
OK thanks. Just so I understand correctly, in summary my hard disk became corrupted which caused Windows to remove all my personal configurations and revert things pretty much to "factory settings". And having removed the corruption with scandsk and chkdsk I cannot now restore the system to an earlier point, so have to re-establish my configurations manually...?
By the way, thinking of what could have caused the corruption, I noticed last night that there was a Nokia PC Suite window open which would not close before I shut down. I have a Nokia phone and had downloaded the SW at Nokia's recommendation but never used. I don't know why the window had been opened as no-one other than me has cause to use it. Guess I should uninstall the Nokia SW.
Many thanks for your help. Excellent service (I'll click the icon).