How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5395
Experience:  Working as Tech support specialist with a world famous computer manufacturer
Type Your Microsoft Office Question Here...
Shefin is online now
A new question is answered every 9 seconds

I changed my 55 inch (E472VL/E552VL) TV to factory default.Now

Customer Question

I changed my 55 inch (E472VL/E552VL) TV to factory default.
Now my vertical position needs adjusting. The picture i cut off at the top and a little on the bottom.
I changed the vertical position to 32. the maximum position I can get.
I am unable to change the vertical size because the choice of Vertical Size would not highlight not permitting me to change it.
I would greaty appreciate your help.
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Shefin replied 4 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Shefin :

Are you there?

Expert:  Shefin replied 4 years ago.

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.

Please try the instructions below.

When displaying an image from the HDMI or RGB input, the size and position of
the display image can be adjusted.

To adjust the picture size and position:

1. Ensure the input is set to HDMI or RGB.

2. From the Picture Settings menu, use the Arrow buttons on the remote to highlight More, then press OK.

3. Use the Arrow buttons on the remote to highlight Size & Position, then press OK. The Size & Position menu is displayed.

4. Use the Arrow buttons to highlight the setting you wish to adjust, then press Left/Right Arrow to change the setting:

• Auto Adjust - Automatically adjusts display image to optimal size and position. (RGB input only.)

• Horiz. Position - Adjusts the horizontal (left/right) position of the display image.

• Vertical Position - Adjusts the vertical (up/down) position of the display image.

• Horizontal Size - Adjusts the width of the display image.

• Fine Tune - Adjusts the height of the display image. (RGB input only.)

5. When you have finished adjusting the color temperature, press the EXIT button on the remote.

I would suggest you download the user manula below and refer page 15.

We may need to communicate back and forth in order to get the issue resolved . I am an independent tech, and volunteering my time unpaid until the conversation is concluded. I request you click the EXCELLENT smiley face once you have all the information you need. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. If you do not feel I have earned a “10” rating in all areas, please let me know what I can do to meet your expectations.

Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.

My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Thank you!