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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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This message has appeared on my screen. This version of

This answer was rated:

This message has appeared on my screen.

This version of Microsoft Application Virtualization is incompatible with this version of Microsoft Office Click to Run. For more info. contact your system administrator.

I am not much computer savvy person. I just know how to use emails and I do my invoices on an Excel mask that was done for me - but now, I can't access ANY of my documents. The message that comes when I try to access my documents/invoices is C:/Users/Ann/Documents/ and then the name of the document I'm trying to access.

I can still access my emails and google but I am really scared that whatever has corrupted my documents will soon infiltrate my emails and I won't be able to even email you. Please help. Ann

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 4 years ago.

Is this like PC Anywhere? Will I be able to see your cursor moving on my screen?

Correct and we can screen share exactly the same really
Customer: replied 4 years ago.

Ok. tell me what's next please.

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Ok come back to me when the machine restarts please
Remote Fix cheers James
James K. and 2 other Microsoft Office Specialists are ready to help you