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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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While working on an Excel 2010 spreadsheet last night my computer

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While working on an Excel 2010 spreadsheet last night my computer locked up. After getting back on in the safe mode, then rebooting again, all my programs lack the normal color in background. The Excel spreadsheet has predominately white and little or no color. This happened once before and my warranty covered the problem. It took about 25 minutes for the problem to be fixed. My warranty expired 07-07-2013 but I am more than willing to pay to have the problem resolved. The computer works fine except for the lack of color in programs.

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 4 years ago.

Yes, Ive had remote communications many times.

1) Click Join
2) Click Run/OK/Yes/Allow
3) Click Allow /Run if asked by Norton or anti virus
Remote fix cheers James
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