Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello Meg! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you searched for the document name and/or checked the temp folder yet?Note: please do not re-open the same document from your gmail email.Can we do a screen sharing session, so I can chat with you and help you directly?Thank you
yes I have searched. I opened it from gmail, made changes and saved. Now it is gone. I'm freaking out
I"m sorry, please click on the website below and allow the ScreenConnect sharing program to run, then I will be able to chat with you and help you directly:http://18.104.22.168:8040/?Session=7991bf57-a449-4a35-b870-42bd1362f4ebEdit: I'm really sorry; I could not find it; the edited document may have been overwritten as it was re-opened again from the email. Next time, make sure you save the document to a folder you want first, then you can edit it. Thank you.
I saved the file around 7 or 8 on 7/1/2013