How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nick H. Your Own Question
Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8276
Experience:  MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
Type Your Microsoft Office Question Here...
Nick H. is online now
A new question is answered every 9 seconds

word 2013 keeps shutting down in the middle of a long document

This answer was rated:

word 2013 keeps shutting down in the middle of a long document in windows 8
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

I am sorry that you are having problem with Word 2013.

Do you use Word 2013 on a Desktop, Laptop, or tablet?
Customer: replied 4 years ago.

It is a desktop.

Thanks Pete.

IMPORTANT: Before we work on this question, please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Press Ctrl + D to save to Favorites. You can come back by going back to Favorites/Bookmarks and click on the saved link.

We can try to repair Office 2013 on your Desktop as follow:

Press Windows button and I keys at the same time.
Go to Control Panel.
Select Programs and Features.
On the list, select Office 2013.
Select Change/Repair.
When done, reboot your Desktop.
After rebooted, open Word 2013 and test to see if it will close again.

Please let me know if this answer will work out. If does not work or you have any questions/concerns, do not rate yet! Click on Reply to Expert to reply so we can continue to work on this issue. Thank you!



Nick H. and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 4 years ago.

I did as instructed but I can't check it without working on the document. The problem is this: I have the book and I'm editing and, say, ten minutes into my edit or fifteen Word just stops; freezes cold and everything that I've done is lost! I've never had this problem before when using the previous Word program and using Windows XP or 7--but this worthless piece of junk called Windows 8 is aggravating for those of us who actually work on projects and don't play games with those idiotic tiles linked to Facebook and who cares what the temperature is in Rome! Thanks for your assistance, anyway.


Please reboot your computer first. Then go to Control Panel -> Programs and Features. Select Office 2013 and Repair it.

Reboot after repaired. Test Word 2013 again.

Please let me know how it worked out. Thank you!

Customer: replied 4 years ago.

It seemed to have worked. I've been editing for about 20 minutes and I had no problems with Word 2013. Thanks.

Excellent Pete!

Glad I could help out. Please rate my answer so I can get credit.

Thanks and have a great day!