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When I try to open a word document, a message saying "click

-to-run configuration failure " is...
When I try to open a word document, a message saying "click -to-run configuration failure " is displayed. it has an effect on my incoming emails and other programs as well
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Answered in 5 minutes by:
6/14/2013
James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6,598
Experience: Technical Director of IT Company
Verified
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
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Customer reply replied 4 years ago

please do so cause I urgently need to use the machine

http://67.192.95.188:8040/?Session=203719d6-abb0-48ea-a5ab-331e90c385f2&SUPPORT=NET

Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
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Let me know any problems connecting

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Customer reply replied 4 years ago

where to must I connect

Customer reply replied 4 years ago

Could you please let me know whether you managed to fix the problem

To fix the problem i need to connect

for that to happen you need to do the below

http://67.192.95.188:8040/?Session=80a016f6-8582-4678-8ec0-96b29b6f3c46&SUPPORT=NET

Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
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Customer reply replied 4 years ago

Dear XXXXX


 


I hope you're still online, cause the problem has not been fixed as yet. I just tried to open a word attachment in one of my emails, and it didn't open. Please communicate with me


 


Regards


Richard

Richard

I am here

I cant connect and fix the problem until you follow these 3 steps

http://67.192.95.188:8040/?Session=80a016f6-8582-4678-8ec0-96b29b6f3c46&SUPPORT=NET

Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
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Customer reply replied 4 years ago


I did click and agreed, but have trouble in joining, so just go ahead and do what you have to do and let me know the outcome by email.


 


I've tried to open a word attachment in one of my emails without success.


 


 

Richard

 

I cant connect and fix the issue if you don't connect

 

Let me give you another way to connect

 

 

1) Go to http://Join.me
2) Click the orange Share / Start a meeting Button
3) Let the File Run
4) at the top of your screen you will see this

graphic

 

You then Reply to me with the nine numbers and i can connect

 

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Customer reply replied 4 years ago

893 235 759

Customer reply replied 4 years ago


what do I do now


 


 

Customer reply replied 4 years ago

The cursor do not react to the command of the keypad. Can I go and take a bath in the meantime

 

 

I need you click to allow me control
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Customer reply replied 4 years ago


The yes command don't react to the click

ok you need to look on the task bar and click them
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Customer reply replied 4 years ago


Which task bar, your taskbar?

You keep decling control without i cant help you come back when your ready to try again
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Customer reply replied 4 years ago

I am ready, I'll have my daughter at the controls who is more clued up then me

ok lets go again then

I cant connect and fix the issue if you don't connect

Let me give you another way to connect


1) Go to http://Join.me
2) Click the orange Share / Start a meeting Button
3) Let the File Run
4) at the top of your screen you will see this


View Full Image

You then Reply to me with the nine numbers and i can connect
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Customer reply replied 4 years ago


733-141-055

Connected
Ask Your Own Microsoft Office Question

Remote Fix

 

cheers James

James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6,598
Experience: Technical Director of IT Company
Verified
James K. and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago


The program still says click-to-run configuration failure

Can you click the word Icon on the desktop Dose it open

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Customer reply replied 4 years ago


Hi James. Word opens, but I don't receive m emails to some of my email addresses, the site I get my buy leads from has also been corrupted, the word documents still don't want to open.

Thanks

So this is an email problem you have now , Word opens OK ?
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Customer reply replied 4 years ago

I think so yes. The word program opens but the documents still won't open. It still says click-to-run configuration failure.

Is this just with one doc ?


Do other docs open ?
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Customer reply replied 4 years ago

It's the same with all the documents. Even excel won't open.

Ok i need to have another look

Let me know when your ready
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Customer reply replied 4 years ago


I'm ready. What do you need me to do?

http://67.192.95.188:8040/?Session=8d889ca7-e177-417e-88ee-40a8108e9666&SUPPORT=NET
Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe Allow if asked by Norton
3) Click Run/OK/Yes if asked
Ask Your Own Microsoft Office Question
Customer reply replied 4 years ago

I am currently on my cellphone. Is there a website where I can go to to get this link?

Go to http://www.justanswer.com

Log in With your Email and Password

If you have forgotten your password XXXXX the forgotten password XXXXX and enter your email address a new one will be emailed to you

Once logged in Click on My questions in the Top Right

Click your Question and that will open this page and i will send you a link to Connect

Cheers James
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Customer reply replied 4 years ago

Is it fixed?

can you test now please
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Customer reply replied 4 years ago

The word documents still don't want to open.

Thanks

The connection is too slow at moment to remote connect

when did this Problem Start ?
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Customer reply replied 4 years ago

Last month. I don't know the precise date.

No problem

Ok to roll the system back to a time before you had this Issue please do the below

You will lose no personal data , Emails or Docs this only effects system files

Follow the 5 small steps below to restore

1)Click the start button the Round shaped Windows key bottom left

2)In the Search box type System restore press Enter

3)After a moment a box will pop up Click the Radio button Choose a different restore point > then Click next

On the next screen in the bottom left click radio button Show more restore Points then next

4)Highlight a restore point when you had no issues ,so before yesterday look at the date when you had no problems Click next

5)Then Click Finish and then Yes

The Machine will restart and restore

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Customer reply replied 4 years ago


I've done this, but windows still don't want to open. I can't even open

 

windows files on my smart phone

 

 

Thanks

By windows you mean office ?
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Customer reply replied 4 years ago

Yes. But why would Office corrupt also my email addresses and other programs that have no relationship with it?

I Dont think it has , do you have your Data backed to do a Windows Restore
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Customer reply replied 4 years ago


Yes! My files are backed up up to yesterday

We can do a factory Restore , that would set the machine back to day 1 condition when you had it ?

would you like to do that
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Customer reply replied 4 years ago


Not yet. I first want to save my backup to a cd. Will let you know when I'm ready

ok let me know
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Customer reply replied 4 years ago


Will do so sir

no problem
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Customer reply replied 4 years ago

You can start restoring sir

Thanks

You need to do the Restore

Please do this


Restart the Machine and as soon As it Powers on start tapping the F11 Button

This will open the HP recovery Manager

follow the On Screen prompts to do a Factory Restore

let me know any Issues

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Customer reply replied 4 years ago

I've tried to restore the back up but it doesn't seem to work.

Thanks

What kind of back up is it what kind of File , did the Factory restore complete ok ?
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Customer reply replied 4 years ago


The factory restore completed yes. I backed it up on the hard drive so I don't it's still there. Apparently it's backed up on Norton too but Norton has also been backed up.

You backed up on External harddrive?
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Customer reply replied 4 years ago


No. I don't have an external hard drive.

Ok so where did you back the Data up to :) ?
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Customer reply replied 4 years ago

On drive D on the laptop.

Thanks

And the Data is no longer on the D:/ you said also you have a Norton Backup
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Customer reply replied 4 years ago


Yes it was all on the laptop. The data is still there but it won't restore.

Thanks Perfect when you say Wont Restore what happens >
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Customer reply replied 4 years ago


I followed the instructions you gave me and it just doesn't want to restore the information that I've backed up.

Thanks

The restore has worked, When you try and restore you data are you just trying to drag and drop the data , I need to undertstand when you say Wont Restore , what happens what your doing m, any errors , also I am logging off now. i will be back in a Few hours
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Customer reply replied 4 years ago

I can only come back tomorrow.

Sure ill be online
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Customer reply replied 4 years ago

Ok then have a good day further.

ok
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Customer reply replied 4 years ago

Hi James. I'm here.

Hello

I am online let me know when you ready
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Customer reply replied 4 years ago


Hi James, Our internet access is extremely slow at present. Do you want to come on line now or wait till the speed increases.

wait until it faster please
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Customer reply replied 4 years ago

ok! I'll let you know

ok
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Customer reply replied 4 years ago


Right I'm ready now

http://67.192.95.188:8040/?Session=20144e38-cc55-47ea-b413-6f22a354c875&SUPPORT=NET

Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
Ask Your Own Microsoft Office Question
Customer reply replied 4 years ago

This link take a long time to load and run. It is still busy

connected
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The files have been restored
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Customer reply replied 4 years ago

I can't see that it has been restored. Shouldn't they be in their original places?

Make a folder on the desktop

Call it restore

Run the restore and when it Asks where you would like to restore the Files to choose that Folder

then everything you backed up will be restored to that folder

C
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Customer reply replied 4 years ago

The laptop is restarting at the moment and installing updates.

Ok after then follow the above

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Customer reply replied 4 years ago
Ok I've done that. It seems to have worked
Not a problem

Please Rate My Service with the smiley Faces and Submit

you can move the data anywhere you wish now

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James K.
James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6,598
6,598 Satisfied Customers
Experience: Technical Director of IT Company

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