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Chris L.
Chris L., Support Specialist
Category: Microsoft Office
Satisfied Customers: 4939
Experience:  Certified Expert with over 10 years experience.
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When I type a symbol such as a colon, or a legal section mark,

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When I type a symbol such as a colon, or a legal section mark, or the letter J Publisher represents it as a box. Why? And how can I get it fixed.
Hello and thank you for using Just Answer. My name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble.

It sounds like your font got changed and you may not be changing it in the proper way.

What happens when you try and type a colon, are you getting a symbol?

Please let me know so I can further assist.

Thank You

Customer: replied 4 years ago.

Yes. The symbol is a small open square. It happens with "J" and the section sign (double "s") and other standard word processing items. Vrery frustrating. I've checked the font and its Times Roman. I switched to another font--with the same results. Does the God of words hate me?

No the god of words doesn't hate you, the god of words hates everyone equally :)

I made you a little video, click the link below to watch and try following what I do:

If that does not help would it be possible for you to upload your publisher document to and provide me with the download link?

This way I can see if I can correct this for you.
Customer: replied 4 years ago.

I followed your suggestion and the font I had specified came up--but the different key strokes I type produce the same character. Al I get is a kind of place holder.

Strange can you upload the document?

Just go to and click upload.

Choose your publisher file and it will upload and provide you with a download link.

Copy the link and paste it in your reply to me and I will take a look at the document.
Customer: replied 4 years ago.

I'll try. It occurs through out the 13 page (sorry--it's a newsletter)

no problem. give it a try
Customer: replied 4 years ago. 2013 Summer, Draft

Thanks going to take a look and will let you know if I can find and fix the issue.
Customer: replied 4 years ago.

Thanks. I and a colleague have been deviled with this.



Thanks for your patience, I think I got it.

Download this new file: 2013

When you open the file a box will pop up showing you a bunch of fonts, do not load them. Click each one and choose don't load. You would only want to load fonts that do not exist on your computer. For some reason loading them twice is causing issues. You had a bunch of weird characters in there and I think that is why.

Made you another short video click the link below to watch.

If you need further help please do not hesitate to reply back and let me know.

Thank You
Chris L. and other Microsoft Office Specialists are ready to help you