How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

lost all my access words anyway u can help

Customer Question

lost all my access words anyway u can help
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Chris L. replied 4 years ago.
Hello and thank you for using Just Answer. My name is Chris and I will be happy to assist you.

I am sorry to hear you are having trouble.

Can you please explain your question in more detail?

Please describe what is wrong and how it used to be before the problem.

Please let me know which version of windows you are using.

As much detail as you can give me will allow me to best assist you.

Customer: replied 4 years ago.

hello chris im jon my old computer went old and i bought a new rebuilt noand they cant fix it i wrote all the codes but theat was years ago i'v tries aol and its a vista 5oo gb



Expert:  Chris L. replied 4 years ago.
Hello Jon,

I am still not clear on what your problem is.

From what you have told me it sounds like you got a new computer. When you say "codes" do you mean passwords? Have you now lost all of your password?

Are you having trouble getting into your email account or something like that?
Customer: replied 4 years ago.

this a hp in good shape i asked him to keep my material and erase the rest but he did somethis wrong he's out of town and my waunty will expirer before he comes back


Expert:  Chris L. replied 4 years ago.
so did he erase all of your things on the computer?

What are you missing, programs, passwords, please be as specific as you can.
Customer: replied 4 years ago.

i believe so


Expert:  Chris L. replied 4 years ago.
Ok did the person include any kind of instructions or maybe a CD with your data?
Customer: replied 4 years ago.

yes im sorry access codes


Expert:  Chris L. replied 4 years ago.
I am sorry but I am still not sure what you mean?

The person gave you access codes? What are they for?

Please tell me what the person who worked on your computer said.
Customer: replied 4 years ago.

he is out of town right now greece


Expert:  Chris L. replied 4 years ago.
I am sorry but in order to help you I will need you to be more specific about the problem.

What is it that you want to be able to do that you cannot?