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i cannot get my computer to refresh when i hit the refresh

button (top right hand corner)...
i cannot get my computer to refresh when i hit the refresh button (top right hand corner). i am using Windows 7 browser
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Answered in 2 minutes by:
5/2/2013
Cris
Cris, Computer Systems Analyst
Category: Microsoft Office
Satisfied Customers: 6,437
Experience: Over 10yrs experience in Microsoft Office ranging from 2000-2010. Also similar products like OpenOffice.
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ITCris :

Hi

ITCris :

Thanks for contacting JustAnswer.com I am Cris.

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Hi Al,

What are you trying to refresh a web page in your internet explorer browser?
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Customer reply replied 4 years ago


doesn't matter the page. it won't refresh. is it locked?

Hi Al,

I am not sure what you are referring to as you have not answered my question.

Are you not able to refresh any web page in Internet Explorer? Are you saying your browser is frozen?
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Customer reply replied 4 years ago


no the browser is not frozen, but when i hit the refresh button, it does not refresh.

Please try to reset your browser by doing the following:

At the top of Internet Explorer click on Tools, if you don't see tools press and hold the ATL key on your keyboard. While holding press A.

Click on Internet Options on the drop down. A box will appear, click on Advanced tab. Click on Reset box, do not place check box in delete personal data. Click on Reset, the browser will go through the process.

You will then need to close the browser and re-open. Test out your issue.

Let me know how you make out BEFORE selecting a negative rating. I will answer your follow ups.
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Customer reply replied 4 years ago


it worked

Excellent!

Selecting a positive rating is appreciated. Save my profile to your favorites so you can reach me for any new questions you have in the future.

http://www.justanswer.com/computer/expert-itcris/

Thanks,
Cris
Cris
Cris, Computer Systems Analyst
Category: Microsoft Office
Satisfied Customers: 6,437
Experience: Over 10yrs experience in Microsoft Office ranging from 2000-2010. Also similar products like OpenOffice.
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Cris
Cris
Cris, Computer Systems Analyst
Category: Microsoft Office
Satisfied Customers: 6,437
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Experience: Over 10yrs experience in Microsoft Office ranging from 2000-2010. Also similar products like OpenOffice.

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