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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I'm having a problem getting on-line for e-mail. Since

Customer Question

I'm having a problem getting on-line for e-mail. Since hot-mail changed to outlook.I've tried
everything 149.99 to tech-live,support. live.com etc.My phone# ***** the system use to be
XXX-XXX-XXXX and now is XXX-XXX-XXXX.How may this be changed?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.
Can you tell me the exact problem you are having please?
Thank you
Customer: replied 4 years ago.

Not satisfied to spend more money and have the same result. I've

explain the problem.Call me XXX-XXX-XXXX

Expert:  Richard replied 4 years ago.
We cannot call sorry Russell, and numbers are blocked here.
But can you please tell me the exact message you get when you try to log in please. This has not been mentioned, and it is important in assisting you.
Thank you
Customer: replied 4 years ago.

So far I've spend 149.99 to tech live and 5.00 just now.

Expert:  Richard replied 4 years ago.
ok, but on my question Russell as you seem to keep avoiding this?
But can you please tell me the exact message you get when you try to log in please. This has not been mentioned, and it is important in assisting you.
Customer: replied 4 years ago.

On support.live.com three things are asked. The e-mail address trying to

be reached, e-mail address for responds and characters to be entered

in box letters and numbers. When characters are entered its rejected.

And prior to this the system has my old phone#.How may my new phone# ***** entered?

Expert:  Richard replied 4 years ago.
Are you able to set the phone number to your account on this link?
Click ME
Customer: replied 4 years ago.

no

Expert:  Richard replied 4 years ago.
ok. what happened when you tried to Russell?
Customer: replied 4 years ago.

Tried what? The system will text me a code for password. But it has my

old phone# ***** can it be change to my new phone#.

Expert:  Richard replied 4 years ago.
You enter your new number in Russell.
I will give you the link again
CLICK ME
Please click the link, and tell me if you are at a page where you can enter your phone number please?
Customer: replied 4 years ago.

No I didn't enter my new number. I don't know how that's why I'm asking you.

Expert:  Richard replied 4 years ago.
Did you click me Link?
Customer: replied 4 years ago.

I don't understand what you are saying.Why you can't tell me how to enter

my new phone# ***** MSN

Expert:  Richard replied 4 years ago.
Do you know what a Link is on a web page Russell?
If you do not, please let me know
Customer: replied 4 years ago.

no what link

Expert:  Richard replied 4 years ago.
The link I have been giving a few times, but you are not seeing.
I will again give it
THIS LINK
Customer: replied 4 years ago.

That's the link I have been complainting about. Is there another link that I

can change my old phone#

Expert:  Richard replied 4 years ago.
No, that is the only one.
Have you used this form?
Click Me
Customer: replied 4 years ago.

yes many;many times.You have been know help at all and why has it cost me more than $5.00

Expert:  Richard replied 4 years ago.
I am not Microsoft Russell, I can only tell you all the procedures you are able to follow.
When you fill in the form, what is there response?
Customer: replied 4 years ago.

How many time do I have to tell you.There are two options one is the

phone# ***** the other is the problem to use the characters that is rejected

Expert:  Richard replied 4 years ago.
ok, I can see your frustrated, and it is understandable.
But I am not Hotmail, I can only tell you what their processes are.
Maybe I can watch you do this on the computer?
Can I log on and look please on the connected computer?
It is easier.
Go to Click Me
Click the Orange Play button
Download and run the program and click Share
Give me the numbers at the top of the screen (eg: 456-789-123)
Thank you
Customer: replied 4 years ago.

what is the join me code

Expert:  Richard replied 4 years ago.
You need to give this to me Russell.
Follow my instructions please
I will repeat them
Go to Click Me
Click the Orange Play button
Download and run the program and click Share
Give me the numbers at the top of the screen (eg: 456-789-123)
Thank you
Customer: replied 4 years ago.

having problem

Expert:  Richard replied 4 years ago.
Can you tell me the problem you are having please?
Customer: replied 4 years ago.

click on orange button then click on share nothing

Expert:  Richard replied 4 years ago.
When you click Share, look at the top of your screen
You will see 9 numbers in Orange.