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Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have office 97, and everytime I save a program in excel,

Customer Question

I have office 97, and everytime I save a program in excel, the program won't let me save the file as intended. Excel changes the name to something else like ACC73500, BE25C210 etc. How can I get Excel to quit doing this, and be normal. I restored my system to a earlier date, but that didn't cure the problem. Thanks, Craig
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you please tell me which version of Windows you are running Craig?

Thank you
Customer: replied 4 years ago.

Windows XP

Expert:  Richard replied 4 years ago.
Thanks Craig

This can be caused by Hard Disk or Registry corruption, so I wish to rule this out first please.

do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer


Click Start, run, type in CMD and press enter

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than test if you have the problem and let me know please.

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