Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and thank you for your question today. My name is***** look forward to helping you today.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.
Hi there Jason,
Thank you so much for your message, yes I still need help unfortunately, I would be grateful if you could help me
Very good. Thank you.
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[Note: Enter the 9 digit number with spaces after each three numbers or it will be blocked on this page]
Hi Jason - the number is ***** follows: 428-602-394
I lost the connection.
Please, run the Join.Me app again and give me the new number.
I am terribly sorry Jason - I have no idea why that screen appeared. It has only started appearing since last night. I hope that it didn't frighten you. Would we be able to try again?
Yes, let's try again.
I don't know to which screen you are referring, I simply lost connection.
Hi Jason - the new number is: 248-662-756
I am there.
It says that it is waiting for you.
Are you having issues?
I am assuming you are having issues with your computer.
Are you still with me?
It appears that the session was closed by yourself.
Let's try this the old-fashioned way.
Go to the folder that contains your documents.
Right click one of the DOCX files and choose "Open With", then click "Choose Program".
On the next page, choose "Open Office" and click OK.
Did that work?
If so, then you are good to go.
You can just double click the documents and they will open in Open Office.
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Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.
If you wish to request me personally for any future questions, you can do so at the following link: http://www.justanswer.com/computer/expert-computertechmaster/
Thank you,- Jason
Please, let me know if you need any further assistance.
Thank you again.