OK. This confirms that it seems to be an incompatibility issue between your printer - Samsung ML-2165 and Microsoft Office 2013.
Because of that, you will need to install another drivers which would hopefully make Office 2013 accept your printer and use it without crashing.
Since I am not sure which printer drivers you have already tried, here are all possible printer drivers for Samsung ML-2165
which are known to work.
Drivers #1 - DOWNLOAD LINK
Drivers #2 - DOWNLOAD LINK
Drivers #3 - DOWNLOAD LINK
Drivers #4 - DOWNLOAD LINK
You will need to uninstall current printer drivers via Control Panel > Uninstall a program
. There locate anything related to Samsung ML-2165
, ML-2160 series
or any other similar item name.
You can also uninstall printer drivers in Device Manager
1. Press the Windows logo + R
key combination to bring up the Run
2. There type devmgmt.msc
and press Enter
3. Expand the Printers
category and locate your Samsung printer. To uninstall printer drivers, right-click on printer's name and select Uninstall
. Check the Delete the driver software for this device
check-box if it is available
Restart your computer if it is needed to finish the uninstall process.
After that, download and test all printer drivers I provided, one by one. I hope at least one of them will help solve the problem.