Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office

Why does the detail one has input, including column headings

Customer Question
Why does the detail one...

Why does the detail one has input, including column headings and titles go feint after the machine has been on for a while. This particularly happens with Excel and with the reminder boxes that come up in Outlook. Am runnig windows 7 It appears not as many dots are showing so the text is unreadable. Elaine XXXXXXX

Submitted: 5 years ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 1 hour by:
1/9/2013
Microsoft Office Technician: Jess M., Computer Support Specialist replied 5 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 7,244
Experience: Computer Software Specialist for more than 10 years
Verified
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

When you said "feint" are you referring to Excel program freezing or not responding with a note at the top (Not responding)?

Please let me know so that I can help you further.

Best regards,
Jess
Ask Your Own Microsoft Office Question
Customer reply replied 5 years ago

No I am talking about the display itself. It becomes unreadable because so many of the dots that make up the characters are missing. I can still use the programme but as I can't read anything very well I have to reboot the machine so it is clear again.

Microsoft Office Technician: Jess M., Computer Support Specialist replied 5 years ago
Hi Elaine,

Thank you for writing back with those information.

First, I suggest that you do the following cleanup procedures to ensure that your system is clean, safe, optimized, and registry error free to eliminate the Excel issue that you are having. The steps are described below:

Cleanup with CCleaner

NOTE: If you are using a program named Roboform, please do not proceed with CCleaner cleanup. Roboform Data will be removed by CCleaner.

Please download the FREE version of CCleaner from this link:

Download FREE CCleaner Here or this link http://www.piriform.com/ccleaner/download/standard

After you download the free tool, install it and run the scans and tests. By default, it runs CLEANER to cleanup from all system mess which includes all unwanted files, temporary files, temporary internet files, orphaned files and more. Make sure that all this mess that the Cleaner program has detected is removed. This will free up some space in your hard drive while speeding up your system as well.

Next, run REGISTRY Cleaner and fix the found problems. Run this REGISTRY cleaner several times and fix the issues until no issues will be found.

In order to run the Registry cleanup mode, open CCleaner, then look at the left panel of the CCleaner window. Locate and click the Registry link there and that should give you the Registry cleanup mode. Then click on the Scan for issues button. When the scan reached 100%, click FIX issues to remove the errors from your system. Then click the Scan for issues again then FIX whenever issues are still found. When no issues are found, close CCleaner.

After the cleanup, please test your MS Excel and see if it works fine this time.

If the problem still continues, please click on this link:
http://go.microsoft.com/?linkid=9668700

After clicking the Fix it link above, please click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Please remember to rate my service positively (3-5 stars/faces) once you have all the
information you need. If you have any other questions, please ask me – I’ll be happy to respond. Thank you!

Best regards,
Jess
Ask Your Own Microsoft Office Question
Customer reply replied 5 years ago

I already have System Mechanic sorting any registry problems and cleaning up unwanted files. It runs all the time so this isn't a registry problem.

Microsoft Office Technician: Jess M., Computer Support Specialist replied 5 years ago
Elaine,

Please do the cleanup with your System Mechanic to get rid of unwanted files, not just registry errors. After the cleanup, please please click on this link:
http://go.microsoft.com/?linkid=9668700

After clicking the Fix it link above, please click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Please remember to rate my service positively (3-5 stars/faces) once you have all the
information you need. If you have any other questions, please ask me – I’ll be happy to respond. Thank you!

Best regards,
Jess
Ask Your Own Microsoft Office Question
Customer reply replied 5 years ago

The link you sent was out of date. I already clean up all my files regularly through System Mechanic and have done this again. Phoned Microsoft because the link did not work. Hung on for 30 minutes to be told they cant help and I need to speak to the manufacturer Dell.

You haven't answered by original query. I already do all the things you recommend because I am not an idiot. I expected you to answer the problem by finding out for me. That is what I paid for, I didn't expect to to be redirected elsewhere.

Microsoft Office Technician: Jess M., Computer Support Specialist replied 5 years ago

Hi Elaine,

Thank you for writing back. Please try this link again:
http://go.microsoft.com/?linkid=9668700

If that link won't work, please tell me exactly the error message that you got when you click that link. It should allow you to download or run a FixIt tool to correct Excel startup issues.

If that link won't work, please click on this link instead:

http://tinyurl.com/bf3tb95

When you are prompted to RUN the FixIt tool, please run it to start the Excel diagnostics.

Keep me posted with your results so that I can help you further.

Best regards,
Jess

Ask Your Own Microsoft Office Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 7,244
7,244 Satisfied Customers
Experience: Computer Software Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

7,244 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
There was an update today and since I did it I can't open
There was an update today and since I did it I can't open Word. There was one for PowerPoint and Excel and they are all fine … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't recover a really important document that I was
I can't recover a really important document that I was working on … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm having trouble with creating an automatic table of
I'm having trouble with creating an automatic table of contents in Word. I think it has something to do with formatting in the document. … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
When I type an e mail to a particular person, how do I
When I type an e mail to a particular person, how do I include multiple names recipients . … read more
Jess M.
Jess M.
Computer Support Specialist
7,244 satisfied customers
I have a document on one drive that wont open because the
I have a document on one drive that wont open because the file is corrupted. How can I open the document. It represents a weeks work. Would it help to use a different computer? … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I have two cars a Hummer & Maserati I was able to access the
I have two cars a Hummer & Maserati I was able to access the Hummer, now I would like to use it on the Marz how do I do it? … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I just downloaded outlook 2016 but cannot open it. I get the
I just downloaded outlook 2016 but cannot open it. I get the following message: "Cannot start Microsoft Outlook. Cannot open the outlook window. The set of folders cannot be opened. The outlook data f… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
My laptop crashed with the last Windows 10 update. I had to
My laptop crashed with the last Windows 10 update. I had to buy a new laptop, but I need to recover my Microsoft 365 account. My contact information was on my old laptop. How do I recover my files? I … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I had issues with slow indexing in my Outlook 2013. Went for
Hi there, I had issues with slow indexing in my Outlook 2013. Went for repair on line (after trying quick repair) - got a error message (crash) and all my Office 2013 package disappeared from my lapto… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
We have Microsoft Word on our old computer under Wayne and
We have Microsoft Word on our old computer under Wayne and Beth Raasch Product ID 03***-***-****774-02692. When we tried to load it onto our new computer it asks for a 25 number long ID. This is all w… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
My spreadsheet appears to be locked. It won' T let me input
My spreadsheet appears to be locked. It won' JA: What application are you using? Customer: t let me input numbers or alph JA: Have you installed any updates recently? Customer: Excel, no JA: Anything … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My email account has suddenly started asking me for a
My email account has suddenly started asking me for a password ***** when I key in what I know to be the correct passwords … read more
Moses C
Moses C
Bsc
332 satisfied customers
I just updated my Office package today, & now I'm missing
I just updated my Office package today, & now I'm missing the Frutiger font I purchased. It shows up in FontBook but not in the MS Word list. Most of my documents have a substituted font. How do I get… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
New HP PC. Tried to share a file (failed). Unable to close
New HP PC. Tried to share a file (failed). Unable to close Word. Was using Yahoo mail. Just set up Outlook. Still unable to close Word. Get error about new message. Not sure what to do. … read more
Cris
Cris
58 satisfied customers
I have a word file of 542 mb. Word won't open it reason it's
Hello there. I have a word file of 542 mb. Word won't open it reason it's larger than 32 mb in size. (However it will open a 330.4 mb file, both of which contain images and text). … read more
Jess M.
Jess M.
Computer Support Specialist
7,244 satisfied customers
I bought Word in 2013 for a lifetime, and a few weeks ago it
I bought Word in 2013 for a lifetime, and a few weeks ago it quit working. It won't open. … read more
Jess M.
Jess M.
Computer Support Specialist
7,244 satisfied customers
Is there a way to recover a document accidentally deleted
Is there a way to recover a document accidentally deleted from recycle bin? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
147 satisfied customers
I recently re-subscribed to Office 365 as support for One
I recently re-subscribed to Office 365 as support for One Drive on my iPad so that I can use either the iPad or my Mac Book Pro for work. My problem is I can't find all the editing tools I need to typ… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x