Thank you for writing back with that information.
First, I highly recommend that you do the following cleanup procedures to ensure that your system is clean, safe, optimized and registry error free. This shall resolve your issue with your Recycle bin and in deleting and viewing deleted files in your Recycle bin. In fact, the cleanup procedures using the CCleaner tool removed deleted items from your Recycle Bin. If there are deleted items that are too huge ot big in file size that could have stuck the Recycle Bin, the cleanup can help you remove them to make your system work normally. A. Cleanup with CCleaner NOTE: If you are using a program named Roboform, please do not proceed with CCleaner cleanup. Roboform Data will be removed by CCleaner.
Please download the FREE version of CCleaner from this link: Download FREE CCleaner Here
or this link http://www.piriform.com/ccleaner/download/standard
After you download the free tool, install it and run the scans and tests. By default, it runs CLEANER
to cleanup from all system mess which includes all unwanted files, temporary files, temporary internet files, orphaned files and more. Make sure that all this mess that the Cleaner program has detected is removed. This will free up some space in your hard drive while speeding up your system as well.
Next, run REGISTRY
Cleaner and fix the found problems. Run this REGISTRY
cleaner several times and fix the issues until no issues will be found.
In order to run the Registry cleanup mode, open CCleaner, then look at the left panel of the CCleaner window. Locate and click the Registry link there and that should give you the Registry cleanup mode. Then click on the Scan for issues button. When the scan reached 100%, click FIX issues to remove the errors from your system. Then click the Scan for issues again then FIX whenever issues are still found. When no issues are found, close CCleaner.
After the CCleaner cleanup, please proceed to the Malwarebytes cleanup to ensure that your system is free from malwares. Even though you have an active antivirus software, I still recommend performing the malwarebytes cleanup to remove malwares that your antivirus software can miss out. B. Cleanup with Malwarebytes Antimalware
Please download the FREE version of Malwarebyte from this link: Download FREE Malwarebytes Antimalware Here
After you download it, please install. During the FIRST RUN
, when you are prompted for a TRIAL, you can just DECLINE
. Then let it UPDATE
After the updates are installed, please perform a QUICK SCAN
. Then REMOVE
all malicious files found and restart your computer as part of the removal process.
Please remember to rate my service positively (3-5 stars/faces
) once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond. Thank you!