Below these steps will be a rating system. Please note, it is NOT to be used until your issue is resolved. If for whatever reason, the first steps do not work or meet your expectations, use the REPLY button to let me know and we will continue until you are satisfied. You can still reach me after rating as well, once the initial inquiry is completed.
Alright John, the procedure I'm going to give you is far easier than it appears. Just try to follow my instructions to the letter and we should be alright. Basically, the .net framework (set of tools that some software relies on) is likely corrupt. It happens more often than it should.
What we want to do is completely remove it, then reinstall it clean, THEN install your dymo software from there.
First, you'll need the .net removal tool:
Click this link:http://blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip
Open it, and run the removal tool. Select all versions of .net available, and continue with the removal. Restart when prompted. To return
to me after the restart, either click the link in your email (easiest way) or bookmark/favorite this page.
Once it's removed, come back here and download the .net framework from this location:http://www.microsoft.com/en-us/download/details.aspx?id=17851
Install it/run it until completion, then restart one last time.
Afterwards, attempt to install the Dymo software again and see if the error is still present. If it still doesn't install or you need any clarification just let me know via REPLY
. Either way though I'd like to know the results good or bad. This process will take a little bit of time so if I don't respond right away, no worries, I will the very moment I can.