This is a complicated error with several options to fix. It could be a simple fix of deleting preference files to repairing your drive.
With all Office applications shut down:
1) Delete Preferences then restart your computer.
In your User's Library/Preferences
- Delete the plist file for app that is crashing:
- Microsoft/Office 2011 (the whole folder)
2) If removing preferences fails....
If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
Note: After updating Office 2011 to Service Pack 2 (SP2 14.2.0) you'll need to look in their new location. The Old files were nor removed.
~/Library/Application Support/Microsoft/Office/Preferences/Office 2011
1) Track down all instances of pre-2008 Normal template on your computer, and drag them to your desktop. The file is called simply "Normal" and has no extension.
2) Find and drag the file Normal.dotm to your desktop. Unless you have moved it, it should be in
~ /Library/Application Support/Microsoft/Office/User Templates/
Re-start computer after removing files.
3) Run Repair Permissions Don't run from CD. Updates contain a newer versions of the application's permissions.
- Open Disk Utility in your Applications/Utility folder.
- Click on the First Aid tab and select Repair Permissions
- Click on the icon for your boot volume.
- Click the repair permissions button.
4) Repair Drive using Disk Utility
To repair your startup disk, you must startup from your Mac OS X Install disc or another drive on which Mac OS X is installed.
Choose Disk Utility from the Utilities menu at the top of the screen.
Open Disk Utility
- Click on the First Aid tab.
- Select your drive from the sidebar
- Select Repair Disk
- Restart computer normally
5) Download and run Apple Combo
It wouldn't hurt to download and run the latest Apple combo over your current install. A combo goes back and refreshes all files. More info