How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 37449
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
30037186
Type Your Microsoft Office Question Here...
Viet -MS Office Tech is online now
A new question is answered every 9 seconds

in 2011 I bought acomputer and installed Microsoft OFFICE

This answer was rated:

in 2011 I bought acomputer and installed Microsoft OFFICE HOME AND STUDENT 2010 i bought this legally and I have a product key but suddenly an error message appeared saying Iam running an unllicened product and has locked me out of my computer I cannot access Microsoft programmes .What can I do to remedy this ?

Viet - MS Office Tech :

Hi, I will assist with this issue.

Viet - MS Office Tech :

Do you have windows xp, vista, or 7? Do you have the Microsoft office product key (not windows product key, etc.)?

Viet - MS Office Tech :

Did you do this first: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check?

Viet - MS Office Tech :

If that does not work, go to Start, control panel, programs, programs and features (or add/remove programs), and uninstall the Microsoft office program
, then restart the computer, then download and reinstall Microsoft office at
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx
and/or at
http://office.microsoft.com/en-us/products/redir/XT101865058.aspx

Viet - MS Office Tech :

(If it does not let you download, then download and install Microsoft Office at the website http://tinyurl.com/2bjd32v)

Viet - MS Office Tech :

Please try my suggestion when you are available, then reply. I will help more as needed. Thank you,

Viet -MS Office Tech and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 4 years ago.


Thank you for your suggestions I will try them and see what happens


 


I have WIndows 7


MARTIN


 


 


 


 


 


 


 


 

You're welcome. OK, please let me know the result after trying. Thank you
Customer: replied 4 years ago.

Thank you for your reply .I tried restoring to an earlier date but that did not cure the problem I thenuninstalled the Microsoft Office program and reloaded from the disc supplied by Microsoft when I bought the program but that did not work I was still locked out of all Microsoft programes .The error messages says "Microsoft cannot verify the Licence for this product " The websites you suggested offerd to sell me the programs I have already bought Surely there must be away I can get back into my computer without buying new programs.?


MARTIN


 


 


 


 


 


 


 

Sorry, no, don't buy anything, it should let you download. Please try another way: Please download and install the Revo Uninstaller program at
http://www.revouninstaller.com/start_freeware_download.html
, then open it, and select Microsoft office..., then click on Uninstall
, then select the Advanced option , then select all whenever prompted, and delete and confirm

, then restart the computer, and download and reinstall Office at
http://office.microsoft.com/en-us/products/redir/XT101865058.aspx

Also, during activation, select the telephone option if available. Thank you,
Customer: replied 4 years ago.

You replied




Thursday, December 06, 2012 1:02 AM EST




Thank you for your reply .I tried restoring to an earlier date but that did not cure the problem I thenuninstalled the Microsoft Office program and reloaded from the disc supplied by Microsoft when I bought the program but that did not work I was still locked out of all Microsoft programes .The error messages says "Microsoft cannot verify the Licence for this product " The websites you suggested offerd to sell me the programs I have already bought Surely there must be away I can get back into my computer without buying new programs.?


Did you try my last suggestion:

Sorry, no, don't buy anything, it should let you download. Please try another way: Please download and install the Revo Uninstaller program at
http://www.revouninstaller.com/start_freeware_download.html
, then open it, and select Microsoft office..., then click on Uninstall
, then select the Advanced option , then select all whenever prompted, and delete and confirm

, then restart the computer, and download and reinstall Office at
http://office.microsoft.com/en-us/products/redir/XT101865058.aspx

Also, during activation, select the telephone option if available. Thank you
Customer: replied 4 years ago.

Thank you for advice after several attempts I managed to uninstall the Office program and eventually i found the site which gave me a free download and have successfully reinstalled the Office program. Thank you.


MARTIN GREEN

Great. You're welcome. Thank you

Related Microsoft Office Questions