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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 650
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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am having to reinstall my pc yet again and the product key

This answer was rated:

am having to reinstall my pc yet again and the product key has failed

NewITZone :

Hi, Welcome to JustAnswer. This is Mahbub Shahin can assist you.




Please let me know when you will be ready?


Customer:

i am now

Customer:

hi

NewITZone :

Hello.

Customer:

hello

NewITZone :

Are you trying to install windows OS?

Customer:

yes windows 7 pro

NewITZone :

Ok.

NewITZone :

Please make sure the product key you are typing correctly. I mean do not type o instead of Zero.

Customer:

it is the code on the casing

NewITZone :

Please tell me the exact number of keys?

Customer:

25

NewITZone :

ok.

NewITZone :

please tell me the exact error code?

Customer:

no error code just says product key is not valid

NewITZone :

Ok.

NewITZone :

Please hold on.

NewITZone :

Did you activate this product key in earlier time?

Customer:

yes this is my second reinstall in 2 weeks. due to trying out office 2013 and it going corrupt and now autoroute stopped working

Customer:

wodering whether to start from scratch again, could i still have corrupt microsoft files in the machine

Customer:

or is there a limit on the number of times i use this key

NewITZone :

Ok one more question do you try to activate MS Office?

Customer:

it was activated fine before reinstall

NewITZone :

You can use it several time in your computer. There is no limit. But you can't activate it into separate pc.

NewITZone :

You can only do this if your product key is for several pc.

Customer:

same pc, cat have had a clean reinstall, i thought i must have hit ba reinstall ceiling evidently, not

NewITZone :

This kinds of problem happens for corrupted file.

Customer:

i think i am going to try a format and reinstall again

NewITZone :

You have to completely uninstall the software then reinstall it again.

Customer:

yeah format the drive, not a problem as everything on an external drive

Customer:

thank you

NewITZone :

Any more question please let me know.

Customer:

ok thanks

NewITZone and other Microsoft Office Specialists are ready to help you