Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office

I use excel 97 and put often used spreadsheets on my desktop.

Customer Question
Sometimes, when I close one...
I use excel 97 and put often used spreadsheets on my desktop. Sometimes, when I close one of these desktop spreadsheets, I get a message that says:

"This file was created using a later version of excel. If you save this file using Microsoft Excel 97, information created with features in the later version may be lost.
To retain the information in the original file, click No, and use the Save As command to save the file with a different name.

The spreadsheet's name is XXXXX XXXXX the kind of spreadsheet it is ---- usually a budget file called "September 2012 Budget --- so I really can't change the name.

If I continue with the Save, the file is assigned a different name --- a series of numbers -- and I can't reopen it.

Can anyone help me with a simple solution. I'm not tech savy.
Submitted: 5 years ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 1 minute by:
10/3/2012
Microsoft Office Technician: nalosin, Computer Support Specialist replied 5 years ago
nalosin
nalosin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,578
Experience: 7+ years in troubleshooting and supporting computers, networks, mobile phones and other electronic devices.
Verified

nalosin :

Hello

nalosin :

and welcome to JustAnswer.com

nalosin :

I will do my best to help

nalosin :

You mention that file is Excel 97. Please let me know which Excel program version you are using?

nalosin :

It can be 2003, 2007, 2010 or maybe some earlier version

nalosin :

Or maybe your file is created with newer version for example 2003 and you are still using Excel 97?

nalosin :

Please let me know and I will try to help

JACUSTOMER-k43ftqwd- :

I am using Microsoft's Excel 97 only. I've never used any other version.

nalosin :

Ok. Are you able to save the file like Excel 97 with different name

nalosin :

then to move the original file to another folder (other then desktop)

nalosin :

and rename the 97 file to have the same name like original

JACUSTOMER-k43ftqwd- :

I don't know how to do that

JACUSTOMER-k43ftqwd- :

Are you still there?

nalosin :

Yes

nalosin :

Ok. We can do at the same time. Please open your document, change it a little bit and try to save it

nalosin :

then let me know what happens

JACUSTOMER-k43ftqwd- :

I get the message described in my question. If I click on yes, the file is assigned a number and I can't open it.

nalosin :

Ok. Click Cancel

nalosin :

then open File -> Save As, enter some different name for the file and save it

JACUSTOMER-k43ftqwd- :

the only click option is yes or no

JACUSTOMER-k43ftqwd- :

i don't want to change the name. it's specific to the spreadsheet

nalosin :

Ok. Click No, then close the file

nalosin :

Ok. Change the name for now, we will revert to the original later

nalosin :

open your file again, then click File -> Save As and save it under other name. In Save As dialog box

nalosin :

let me know what is chosen under File Type

JACUSTOMER-k43ftqwd- :

I changed the name

JACUSTOMER-k43ftqwd- :

i don't know what you mean by file type

nalosin :

Ok. Try to open that file now

nalosin :

then change it and try to save

JACUSTOMER-k43ftqwd- :

I'm not going any further. You're not much help and I'm done

nalosin :

Sir/Madam

nalosin :

this cannot be solved easy

nalosin :

After you save file

nalosin :

it should not ask you anything

nalosin :

and we can make your changed file to be original

nalosin :

You need to have patience if you wish this resolved

Ask Your Own Microsoft Office Question
Ask nalosin Your Own Question
nalosin
nalosin
nalosin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,578
1,578 Satisfied Customers
Experience: 7+ years in troubleshooting and supporting computers, networks, mobile phones and other electronic devices.

nalosin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

684 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

579 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

156 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

143 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
My Exel 2016 and powerpoint 2016 aren't working and I need
My Exel 2016 and powerpoint 2016 aren't working and I need to get them fixed right away please.… read more
Mr.Med
Mr.Med
893 satisfied customers
I purchased a new HP computer on Oct. 26, 2017. I am not
I purchased a new HP computer on Oct. 26, 2017. I am not happy with it and plan to return it to Walmart in the morning. I have already subscribed to the Microsoft Office. Is it transferable or do I ne… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Justine, Here. I have installed Office 365 Personal but
Hello Justine, Edward Here. I have installed Office 365 Personal but cannot get any of the Items. Need help. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have just replaced my failed computer and I am having
I have just replaced my failed computer and I am having trouble loading Windows and getting up and running. I cannot seem to be able to create an account with Microsoft. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
684 satisfied customers
Just updated my mac software and my outlook 15.1.9 will not
just updated my mac software and my outlook 15.1.9 will not open … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
684 satisfied customers
I have a virus in my excel. Can you help? I have
i have a virus in my excel. Can you help? JA: What's the make and model of your computer? And what version of Excel are you using? Customer: I have streamlining in my letters on my excel JA: Have you … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
How much moneyisneeded to have a Microsoft licence for our
how much moneyisneeded to have a Microsoft licence for our computer? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
I recently upgraded to word 10. I now cannot get my old
I recently upgraded to word 10. I now cannot get my old macros to work … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
I have owned microsoft office suite 2013 and recently after
I have owned microsoft office suite 2013 and recently after an malware attack the programme no longer functions - will not open or allow a file to be opened. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
I recently switched from PC to iMac.I wanted to use Word
I recently switched from PC to iMac.I wanted to use Word instead of Pages so I downloaded an app from the Apple Apps store called Document writer which had a Word icon on it. I have been going crazy a… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I am having trouble e-mailing my excel file to a mail
I am having trouble e-mailing my excel file to a mail recipient. I open the file, use the Quick Access Toolbar to "Send to Mail Recipient" and click send and the words "General mail failure" keep comi… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
I have a Microsoft account but I am still locked out of
I have a Microsoft account but I am still locked out of Microsoft office … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
How do you get rid of http:bl163.blu163.mail.live.com/ma
how do you get rid of http:bl163.blu163.mail.live.com/ma from an excel cell … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
684 satisfied customers
I have tried unsuccesfully with Geek Squad to solve this
I have tried unsuccesfully with Geek Squad to solve this problem and I need your help. I cannot connect Outlook with its folders such as "deleted files", Junk files", "sent files", and make them work … read more
caraleneK
caraleneK
Service Manager
1,636 satisfied customers
I am being charged $7.57 per month by Microsoft for
I am being charged $7.57 per month by Microsoft for Microsoft Office 36. I don't use this product and wish to have the charges stopped. How do I get that done? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Something is wrong...I am unable to "Send" my message....the
Something is wrong...I am unable to "Send" my message....the option does not appear on my screen as it usually does. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
837 satisfied customers
I have a document typed in Word 2010. I have Windows 10.
I have a long document typed in Word 2010. I have Windows 10. When I made some changes in the document, the page started to roll up rapidly to the top of the document. I have no idea why. Now I can't … read more
PC_Wizzard
PC_Wizzard
IT Technician
32 satisfied customers
TROUBLE USING THR $ SYMBOLS IN FORULMAS. TO BUILD A CHECK
i AM HAVING TROUBLE USING THR $ SYMBOLS IN FORULMAS. i AM TRYING TO BUILD A CHECK REGISTER. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x