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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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When I sent attachments on emails thru Outlook 2010, many recipients

Customer Question

When I sent attachments on emails thru Outlook 2010, many recipients get a winmail.dat attachment rather than the document I sent. This does not happen on my Outlook 2007.

I have followed all the suggestions I have found on the Internet to correct this problem but none of them solved the issue. For example, making sure HTML was selected under Mail Options.

I need a solution that works!!
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  James K. replied 5 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 5 years ago.

Yes, you can connect to my computer. I have the same problem with 3 other computers which were purchased at same time and loaded with Outlook 2010.


 


Jane


 

Expert:  James K. replied 5 years ago.
http://67.192.95.188:8040/?Session=d038ce58-afd8-481b-be8a-a1a3873cf0cb&SUPPORT=NET


Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
Customer: replied 5 years ago.

Download is not working.

Customer: replied 5 years ago.

I saved the file Screenconnect.exe and opened it. However, it did not run just kept trying to connect.


 

Expert:  James K. replied 5 years ago.
No problem

I can give you the Fix

Click HERE

Download and RUN the MS Fix it

Once Completed Restart and test and you should be good to go

Now please rate my Answer with the Smiley Faces and submit

Come back any Issues
Customer: replied 5 years ago.

I have already followed all the instructions in the link that you sent me. They do not solve the problem

Expert:  James K. replied 5 years ago.
When you followed the instructions what did you do ?
Customer: replied 5 years ago.

Everything the document told me to do for Outlook 2010.

Expert:  James K. replied 5 years ago.
did you do the regedit >?Did you run the auto Fix it File?
Customer: replied 5 years ago.

Sorry about delay in answering. I was in a meeting. I did the regedit and the auto Fix it file. Neither one worked. My outlook still sends out winmail.dat files

Expert:  James K. replied 5 years ago.
Can i Remote on and have a look ?
Customer: replied 5 years ago.

yes


 

Expert:  James K. replied 5 years ago.
http://67.192.95.188:8040/?Session=5691b7c1-4698-4728-8a15-7ab0c146b591&SUPPORT=NET


Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
Customer: replied 5 years ago.

For some reason, my computer does not connect with yours I just get a message saying Joining the Session but nothing happens

Customer: replied 5 years ago.

I try to run Screenconnect.exe but nothing happens!!!

Expert:  James K. replied 5 years ago.

Not a Problem we can try a different link

 

http://67.192.95.188:8040/?Session=e4b94443-defd-45db-8beb-284a98bf1cd2&SUPPORT=JAVAW

 

Click the Link above then Agree and then Run/ok yes when asked

 

Customer: replied 5 years ago.

That link does the same thing!!