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MS OFFICE OR WINDOWS 2007 HOME AND STUDENT EDITION. I

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I AM USING MS OFFICE...
I AM USING MS OFFICE OR WINDOWS 2007 HOME AND STUDENT EDITION. I UPLOADED MS 2010 WORD DOCUMENTS TO EDIT THEM. THEY AUTO SAVED IN COMPATIBILITY MODE AND I CAN'T MAKE MORE CHANGES! PLEASE HELP ME, AS THIS IS MY RESUME AND I NEED TO SEND IT OUT TODAY!
Submitted: 5 years ago.Category: Microsoft Office
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Answered in 13 minutes by:
9/8/2012
Microsoft Office Technician: nalosin, Computer Support Specialist replied 5 years ago
nalosin
nalosin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,578
Experience: 7+ years in troubleshooting and supporting computers, networks, mobile phones and other electronic devices.
Verified
nalosin :

Hello


nalosin :

and welcome to JustAnswer.com


nalosin :

I will do my best to help with your question


nalosin :

Are you able to open and view the document?


JACUSTOMER-e54xjq2q- :

yes

nalosin :

Ok. Please do this


nalosin :

after you open the document click on Office button at top-left corner of Word


nalosin :

and click Save As


nalosin :

then save file as new name, and make sure that "Save as Type" is Word Document (*.docx)


nalosin :

Then open that file and try to Edit it


JACUSTOMER-e54xjq2q- :

I did; about 100 times!

nalosin :

Are you able to upload the file to www.wikisend.com


nalosin :

I'll make it editable


JACUSTOMER-e54xjq2q- :

I will try

nalosin :

Ok. Send me the link that you get from wikisend.com


JACUSTOMER-e54xjq2q- :

I will try

nalosin :

Ok. Let me know


nalosin :

Are you there?


JACUSTOMER-e54xjq2q- :

Yes. I uploaded my document to wikisend and lost contact with you. Did you get the document?

nalosin :

No. Can you please copy/paste the link for donwload


JACUSTOMER-e54xjq2q- :

What download?

nalosin :

when you upload file to www.wikisend.com


nalosin :

you will get a link bellow


nalosin :

you have to copy that link and paste it here


JACUSTOMER-e54xjq2q- :

How do I do that without losing contact with you again?

nalosin :

so I can download it


nalosin :

open new Internet Explorer window


nalosin :

leave this one to chat with me and work in other window


JACUSTOMER-e54xjq2q- :

So, I minimize this page and go to wikisend.com and copy the link?

JACUSTOMER-e54xjq2q- :

I'm sorry....below? Below where? I am confused, as you can tell.

nalosin :

On wikisend.com page you will see a link after you upload the document


nalosin :

I need that link to be able to download


JACUSTOMER-e54xjq2q- :

OK

nalosin :

it will say "Download link"


JACUSTOMER-e54xjq2q- :

I am trying to send the link, but I keep getting an error message from Internet Explorerer. I will try again, please don't go away!

nalosin :

Just copy link from "Download link" text box


nalosin :

and paste here in chat


JACUSTOMER-e54xjq2q- :

OK

JACUSTOMER-e54xjq2q- :

D:\Mary Jo Brown Resume - 09-05-12.docx

nalosin :

It seems that you don't understand


nalosin :

when you open www.wikisend.com page


nalosin :

there is a Browse button


nalosin :

when you click on it you will get File Upload window and there you have to navigate to your document and select Open

nalosin :

then click Upload button


nalosin :

after that you will get "Download link" and in text box link like: http://wikisend.com/download.........


nalosin :

you have to select that link and copy it


nalosin :

then to paste it here


JACUSTOMER-e54xjq2q- :

OK..

JACUSTOMER-e54xjq2q- :

wikisend is having a server problem...can I email you the document?

nalosin :

I am not able to receive emails


nalosin :

because of privacy


nalosin :

I just uploaded the file to wikisend.com


nalosin :

can you try in few minutes


JACUSTOMER-e54xjq2q- :

I have tried many time, get the same error. Is there another site I can upload to?

JACUSTOMER-e54xjq2q- :

If you all can't do anything about it.....I guess I need a refund....although it is wikisend's fault.

JACUSTOMER-e54xjq2q- :

Why do you all not provide a way to upload to your site?

nalosin :

Ok. Please try this alternative


nalosin :

open your document


nalosin :

and in another window open new Microsoft word document


nalosin :

click anywhere in your resume document and press CTRL+A on your keyboard


nalosin :

all text will be highlighted.. Then press CTRL+C on your keyboard


nalosin :

then switch to new word document which is empty and press CTRL+V in it


nalosin :

then save that document and close it


nalosin :

then open it again and try to edit it


JACUSTOMER-e54xjq2q- :

ok

nalosin :

Ok. Let me know how it goes


JACUSTOMER-e54xjq2q- :

It didn't work....said the original document is locked.

nalosin : Are you able to highlight and copy?
nalosin : Can you try to use toolbar just above this chat to upload the file?
JACUSTOMER-e54xjq2q- :

Yes, I can highlight and copy. I had to get in the shower - going out to dinner. So I will not be available continuously. I will try the above process real quick...husband rushing me..can;t do right now.

nalosin :

ok. Not a problem


nalosin :

let me know when you are back


JACUSTOMER-e54xjq2q- :

Since my issue was not resolved...do I get my money back?

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