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Engineer John C.
Engineer John C., Engineer
Category: Microsoft Office
Satisfied Customers: 14602
Experience:  Computer Science Engineer
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hi i operate an Apple 27" imac with Microsoft Outlook Office

Resolved Question:

hi i operate an Apple 27" imac with Microsoft Outlook Office .
lately , "Microsoft outlook is not responding" is happening very frequently.
what to do to fix?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Engineer John C. replied 4 years ago.
Hello, I am John C., Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

What exact Mac OS X version do you have ? Go to apple icon, then About this Mac. You will see the version number under "Mac OS X"

Thank you.m
Customer: replied 4 years ago.

hi all my icons are windows based. where do i find the apple one

Expert:  Engineer John C. replied 4 years ago.

What do you mean by "Windows based"?

Did you install Windows on your Mac?

Customer: replied 4 years ago.

the apple store "booted" it before i collectd it so i could run windows

Expert:  Engineer John C. replied 4 years ago.

OK. What Operative System version do you have ? (Windows XP, Windows Vista, Windows 7)

NOTE: If you have Windows 7 or Vista, please let me know if you have the 32 bit or 64 bit version. Please click Start, then right click "Computer" and select Properties to find out the version.

Thank you
Customer: replied 4 years ago.

windows 7 professional 32 bit

Expert:  Engineer John C. replied 4 years ago.
OK, thank you Bert.

PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART. (You can also come back going to and then clicking "My Questions" on the upper right)

1- Restart the computer and immediately press F8 repeatedly (before the windows logo appears), until you get the Boot Menu

2- Choose "Safe Mode WITH NETWORKING" and press ENTER

3- Wait for windows to be completely loaded

4- Download and run MalwareBytes clicking here --->

5- Then click the "Download File" button to download it

6- MalmareBytes it is a FREE application if used at home. Do NOT click the "Purchase" button

7- Open the application and update it

8- Then run it (FULL SCAN) and delete all the malware it may detect (click "Remove Selected")

9- Restart the computer

10- Open Outlook. Does it work fine now?

Almost Done! RATING REQUIRED. Rate the advice you've received today (at least 3 or higher) so that I receive credit for helping you/answering your question. Need more help? Reply below with more questions!

Please ONLY select "Good or Excellent Service" below (and then click Submit) so I can get a positive feedback in If you are not ready to do so, do NOT leave me any feedback, just click "REPLY TO EXPERT"

Thank you

John C.
Computer Science Engineer

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