Thank you, Elisabeth. I would like for you to check your email settings to make sure they are correct. There are two setting for Big Pond since they are in transition. So I will give you both settings.
Incoming server settings:
POP Server: pop3.live.com
Please check "This server requires a secure connection (SSL)
Port: Port 995
Outgoing server settings:
SMTP Server: smtp.live.com
Please check "This server requires a secure connection" TLS or SSL
The other settings that Big Pond are using in transition are as follows:
Incoming mail server: mail.bigpond.com
Outgoing mail server: mail.bigpond.com
Username: Your email address ([email protected]
Password: Your password.
If asked for Secure Password XXXXX it should be unselected.
I give you both methods as I am unsure if your provider has asked you via email to transfer over. Please check these setting and let me know if it corrected the problem. If not, there is one other thing to do. Thanks, Jay