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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 16429
Experience:  Over 10 years work experience.
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why cannot i acess my contacts and send them an email as it

Customer Question

why cannot i acess my contacts and send them an email as it flashes their email address up in blue then tells me their is a microsoft problem
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 5 years ago.

Thank you for your question and time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.

Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Customer: replied 5 years ago.
my email provider hotmail .co .uk i acess my emails through windows live messenger
Expert:  Jason Jones replied 5 years ago.

Windows Live Messenger cannot be used to send emails.

Which application do you use to send your emails?

Customer: replied 5 years ago.
i use internet explorer to send emails
Expert:  Jason Jones replied 5 years ago.

Thank you kindly for the update.

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.

Please, perform the following steps:
- Close all Internet Explorer windows (VERY IMPORTANT STEP)
- Click the Start button
- Click Run
- Type: inetcpL.cpL
- Press the Enter key on the keyboard
- Click the Advanced tab on the top right
- Click the Reset button
- Click the checkbox and click RESET
- Open Internet Explorer and verify that all is well with Hotmail.

More often than not, such an issues arises when something with the Internet Explorer configuration becomes corrupt. The instructions above will remove the corruption. The instructions above can be used any time in the future if you have another problem with Internet Explorer.

Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.

Thank you,
- Jason