Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office
This answer was rated:

Ive lost a word file today although I saved as I went along.

I've lost a word file...
I've lost a word file today although I saved as I went along. I only have an earlier version on file, How can I get it back please?
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 5 minutes by:
8/7/2012
MacAppleTech
MacAppleTech, MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 1,700
Experience: 16+ Years experience with MS Office Suites..
Verified

MacAppleTech :

Hello and thank you for your question, my name isXXXXX Support Specialist, glad to assist you today.

MacAppleTech :

The Word document you are seeking, do you typically save it in one location on your PC, like the Documents folder, or a custom folder you have created for saving Word documents to?

Customer:

Hi my name isXXXXX is actually for my husband who has lost a Word file on his mac today.

Customer:

It was saved to desktop as usual

MacAppleTech :

Thanks for clarifying that Shari

MacAppleTech :

Have you checked the Trash for that missing document?

Customer:

Just re checking that now thanks

MacAppleTech :

thanks- I will standby

Customer:

is there a way to search trash by date?

MacAppleTech :

No, actually the best way to check for any document is to put the document's name

MacAppleTech :

in the Spotlight box which is the magnifying glass icon located in the upper right corner of your screen

MacAppleTech :

that searches your entire Mac OS X volume directory

MacAppleTech :

for any files as long as you still know the name of that file

Customer:

No sign of any word doc with that name, except identical versions to the orginal. This was modified and saved as he went along but doesn't seem to exist with any edits at all.

MacAppleTech :

and you have checked your Trash bin, correct?

Customer:

Yes. Any other ideas please?

MacAppleTech :

and the modified document,

MacAppleTech :

was the named changed that was in anyway different than the original Word document, first created?

Customer:

No, the same name all through.

MacAppleTech :

Because if I am understanding you correctly Shari, you are looking for an original document that has been modified, but has the same name as the original document

Customer:

Yes that's it.

MacAppleTech :

So, that being the case, what I would suggest you do is open the original word document

Customer:

Ok doing that now

MacAppleTech :

and then from the open document's main toolbar

MacAppleTech :

click on File

MacAppleTech :

and select Open Recent from the menu

Customer:

ok done that

Customer:

Yes done that now

MacAppleTech :

that should allow you to see at least the last 5-7 documents accessed most recently

MacAppleTech :

now if you cannot locate that modifed document here

MacAppleTech :

or can see it in the Trash,

MacAppleTech :

that means somehow the modifications made to it may not have saved like they were supposed to be

MacAppleTech :

I know this anomaly does sometimes occur in Word docs both in PCs and Macs

Customer:

Yes - we think that is possible. He definitely was saving though as he went...so how is this possible?

MacAppleTech :

although I am hoping that is not the case here, and maybe the file has displaced

MacAppleTech :

Macs are simple Shari,

MacAppleTech :

either they are going to save Word docs to the main desktop

MacAppleTech :

or they will either be in a custom folder you have made

MacAppleTech :

or you can also open a new Finder window

MacAppleTech :

and from the sidebar

MacAppleTech :

of Finder, check the Documents folder there for that modified Word document

Customer:

Can't find it so far. The word doc may have been saved in a 'different version of word/microsoft office. does that matter or could it have been lost because of that?

MacAppleTech :

Actually, that would make no difference, either

MacAppleTech :

sorry for the delay Shari, I was thinking about that

MacAppleTech :

I have MS Office 2004, 2008 and 2011 and documents created with Word for each

MacAppleTech :

and they can be used between the versions

MacAppleTech :

most of them rather

MacAppleTech :

if they are of the same name, as long as they are compatible, they will work

MacAppleTech :

What makes the difference is if an original document, now modified, has had its name changed

Customer:

ok I thought not. I think that what may have happened is that by accident he 'replaced' with the old version when asked. If he'd changed the name then there would have been no problem

MacAppleTech :

and in this situation, you have explained to me that you and your husband's document has not changed in name

MacAppleTech :

I will admit to you Shari, I just had the same thing happen to me last month with my Word 2011 document

MacAppleTech :

and this was the case even though I had the auto-save function activated in Word

Customer:

It's a very hard lesson and a lot of work lost.

MacAppleTech :

I did too :(

Customer:

Ok, so there's nothing to be done from here?

MacAppleTech :

that is why it hurts to share the facts about this issue- Word has no recovery feature for lost documents

Customer:

I did see something online that you could buy but I think it was only for deleted items rather than 'lost'. Do you know about that?

MacAppleTech :

I have use MS office on both my Mac and PCs and have had this occur at one point or another, although no too often forunately with the newer versions of Office for Mac 2011 and 2010 MS Office (PC)

MacAppleTech :

It will work as long as the file that was deleted was actually saved by the Word application

MacAppleTech :

For example there is an application called File Salvage for Mac 7.1

MacAppleTech :

that is great at recovering files and documents

MacAppleTech :

but if the saved document was not actively saved in the application with its modifications as in your case

MacAppleTech :

there is a strong possibility even recovery software like that won't work

Customer:

So not really worth trying the app in this case?

MacAppleTech :

Well, I don't want to say that

Customer:

Ok. fair enough. Hard to give up though!!

MacAppleTech :

because you see Shari, if you know you that you saved the modified file

MacAppleTech :

Then I would, if I were you, take a shot and try it out with a recovery software

MacAppleTech :

it all depends on how important that data is that you are trying to retrieve

Customer:

Ok maybe we'll give it a go then because it's pretty important and close to deadline.

MacAppleTech :

and it NEVER hurts to have a recovery software at arms length

MacAppleTech :

so you can use it anytime

Customer:

So should we try that one you mention? do you have a particular site that you use?

MacAppleTech :

Let me get some resources for you

Customer:

Thanks, XXXXX XXXXX!

MacAppleTech :

now is this recovery/undelete software you need for your Mac, correct Shari?

Customer:

Yes

MacAppleTech :

Ok spare me a few minutes and I will get some good links to some good software recovery apps

Customer:

That's great help, thank you so much

MacAppleTech :

Anytime!

MacAppleTech :

1.) File Salvage 7.5 (New)

MacAppleTech :

2.) Mac Disk Drill Recovery Software

Customer:

Ok, thank you we'll try one of those. Unless you can suggest anything else, we're both v grateful for your input.

MacAppleTech :

these are the main three apps I can recommend highly for you and your husband Shari

MacAppleTech :

No worries

MacAppleTech :

and please feel free to bookmark this session page in your web browser

MacAppleTech :

so if you need to ask me more questions relative to this subject, I can be contacted

MacAppleTech :

once again. If you do come back to this session and simply type a response,

MacAppleTech :

I will be notified, even if I am offline

MacAppleTech :

L)

MacAppleTech :

:)

Customer:

Oh, ok. As you can guess we're pretty un- teccy so that's great if we do need more help. Thanks

MacAppleTech :

Bingo

MacAppleTech :

that is why I can still be a resource post issue- for you

MacAppleTech :

as long as this session as open especially

MacAppleTech :

"is open"- sorry

Customer:

So should I not finish this session yet or just return if needed?

MacAppleTech :

Here are some post answer instructions I usually leave:

MacAppleTech :

If you are satisfied that I have resolved your question to your satisfaction, please feel free to rate my service. We always like to know how our customers feel about our services, in an effort to continue improving our already high standards of good answers and customer service.

MacAppleTech :

Finally, I thank you very much for allowing me to assist you.

MacAppleTech :

Keep in mind also, when you Accept an answer, it does not mean the session is over, especially if the issue you received support from me, re-occurs once again.

MacAppleTech :

Otherwise, if all is well , then there is no need to return. Should you desire to err on the side of caution, however, you are always welcome to bookmark this session so you can come back to this session and alert me.

MacAppleTech :

Its a canned message, but it effectively lets you know my main focus is you as a valued customer Shari

MacAppleTech :

hope that helps!

Customer:

ok got it. Will bookmark in case. Fingers crossed. We're downloading Fire Salvage now! Thanks for your assistance...saved a marital dispute I reckon!

MacAppleTech
MacAppleTech, MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 1,700
Experience: 16+ Years experience with MS Office Suites..
Verified
MacAppleTech and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Ask MacAppleTech Your Own Question
MacAppleTech
MacAppleTech
MacAppleTech, MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 1,700
1,700 Satisfied Customers
Experience: 16+ Years experience with MS Office Suites..

MacAppleTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

684 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

579 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

156 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

143 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
Have a Word document that I need to make into a template but
Have a Word document that I need to make into a template but want the header editable too - currently this is losing its formatting when placing into a header, whilst keeping it's edit-ability. Additi… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to sign in to my Microsoft account...
I am trying to sign in to my Microsoft account...***@******.*** … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
468 satisfied customers
I mistakenling uninstall microsoft office. Can I recover it?
I mistakenling uninstall microsoft office. Can I recover it? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have an 8 column spreadsheet. A-H. Sorry, I hit enter too
Sorry, I hit enter too early. Excel. Not sure of the version … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
579 satisfied customers
I am coinstantly getting calls that say they are from
I am coinstantly getting calls that say they are from Microsoft....I have others also trying to call about my computer. How do I know if it is really a call from Microsoft. They are always saying my c… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
684 satisfied customers
I have bought a new Windows 10 and have used my Office 365
I have bought a new Windows 10 and have used my Office 365 sub to install Office suite. I now get a message for me to fix my account in order to continue using the software. What do I need to do? … read more
Cody
Cody
Computer Science
1,466 satisfied customers
Uninstalled office 2011 for mac and then reinstalled from
uninstalled office 2011 for mac and then reinstalled from disk and outlook email not showing up … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
I bought a microsoft office package on 18th Nov. for $99,
I bought a microsoft office package on 18th Nov. for $99, and it hasn't been re cognised on my computer. How doI activate it? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
I need to re-activate my Microsoft Office and Student 2007,
I need to re-activate my Microsoft Office and Student 2007, after HD being transferred to another computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I'm experiencing an on going issue with my Outlook O365
Hi There, I'm experiencing an on going issue with my Outlook O365 email account for over a few months now. When I start Outlook I see the message "Something is wrong with one of your data files and Ou… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I CAN'T OPEN MICROSOFT WORD FILES ON MY DESKTOP. I GET AN
I GET AN ERROR MESSAGE. IT SAYS THE TITLE IS INCORRECT. THIS HAS NEVER HAPPENED BEFORE. I HAVEN'T KNOWINGLY REARRANGED FILE FOLDERS RECENTLY … read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
I wish to go back to our previous email
I wish to go back to our previous email [*****@******.*** … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
684 satisfied customers
How to install previously purchased microsoft office online
how to install previously purchased microsoft office online to a new computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I just started a requested update of MS Office for my
I just started a requested update of MS Office for my MacBook pro (2015). … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
I Need help making changes to an existing spreadsheet.
I Need help making changes to an existing spreadsheet … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
579 satisfied customers
I just installed Microsoft office and they are in the dock
Hello, I just installed Microsoft office and they are in the dock but none of them will open! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do i change my outgoing message in my teleohone. Acer
how do i change my outgoing message in my teleohone … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
588 satisfied customers
I CAN'T OPEN MICROSOFT WORD FILES ON MY DESKTOP. I GET AN
I GET AN ERROR MESSAGE. IT SAYS THE TITLE IS INCORRECT. THIS HAS NEVER HAPPENED BEFORE. I HAVEN'T KNOWINGLY REARRANGED FILE FOLDERS RECENTLY … read more
Bryan
Bryan
IT Consultant
8,746 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x