Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office

hi,i have a WD extranl hardisk and it is locked with WD Smartware

Customer Question
hi, i have a WD extranl...
hi,
i have a WD extranl hardisk and it is locked with WD Smartware Drive Unlock App.

I cannot remeber what was the password. I tried all the possible passwords with no luck.

Is there any way to reset the the password XXXXX loosing the data?
Submitted: 5 years ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 1 hour by:
8/5/2012
Microsoft Office Technician: jstinehelfer, Information Systems Manager replied 5 years ago
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 649
Experience: A+ Comptia Certified computer repair
Verified

jstinehelfer :

Hello, My name is John and I am an expert with JustAnswer.com. Thank you so much for using our services. Hopefully we can resolve your problem together. I am sorry your having trouble today and understand your frustration.

jstinehelfer :

When you installed the software did you happen to check the box that said Remember this computer and password on this computer?

JACUSTOMER-ew1xr44a- : No I don't remember.
jstinehelfer :

Good Morning,

jstinehelfer :

I have read on this since my first post.

jstinehelfer :

Western Digital uses a 256 bit encryption on this which even a good hacker would have problems trying to break it.

jstinehelfer :

The password is stored in a chip on the drive which is protected and only the WD software can speak to it

jstinehelfer :

So really you have two choices here and one of them is a sure thing but the other a possibility

jstinehelfer :

Call WD support and see if they can unlock it. I am sure you would have to prove who you are and that you own the drive. So hopefully you registered it and can verify that it is you that purchased it and own the files

jstinehelfer :

Your only other option is to Format the drive but you will loose all your data

jstinehelfer :

I am sorry this is not the answer you was hoping for. I truly and sorry and know how important data can be.

jstinehelfer :

But in this case you only have a few options

jstinehelfer :

http://support.wdc.com/contact/index.asp?lang=en <click for WD phone support options

jstinehelfer :

https://westerndigital.secure.force.com/?lang=en <click for email support

jstinehelfer :

Please give me a good rating for helping you today. I know we was not able to fix the problem but in some cases you need to do what we call work around the problem.

JACUSTOMER-ew1xr44a- :

Thanks for the reply.

JACUSTOMER-ew1xr44a- :

Thanks for the reply. I have just tried registering it but failed because it is out of warranty. regarding the othe option, Formatting. If I format it, would I be able to retriev my files using a File Recovery Software?

jstinehelfer :

Once you format it your files will be deleted. It would be hard for recovery software to pull that info back. There is some software out there that claims they can retrieve the data on a formatted drive but I personally have not used one to say Yes it can. So you are at a cross road and I can not say for sure yes this is the solution.

Ask Your Own Microsoft Office Question
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 649
649 Satisfied Customers
Experience: A+ Comptia Certified computer repair

jstinehelfer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

649 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
There was an update today and since I did it I can't open
There was an update today and since I did it I can't open Word. There was one for PowerPoint and Excel and they are all fine … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't recover a really important document that I was
I can't recover a really important document that I was working on … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm having trouble with creating an automatic table of
I'm having trouble with creating an automatic table of contents in Word. I think it has something to do with formatting in the document. … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
When I type an e mail to a particular person, how do I
When I type an e mail to a particular person, how do I include multiple names recipients . … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I have a document on one drive that wont open because the
I have a document on one drive that wont open because the file is corrupted. How can I open the document. It represents a weeks work. Would it help to use a different computer? … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I have two cars a Hummer & Maserati I was able to access the
I have two cars a Hummer & Maserati I was able to access the Hummer, now I would like to use it on the Marz how do I do it? … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I just downloaded outlook 2016 but cannot open it. I get the
I just downloaded outlook 2016 but cannot open it. I get the following message: "Cannot start Microsoft Outlook. Cannot open the outlook window. The set of folders cannot be opened. The outlook data f… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
My laptop crashed with the last Windows 10 update. I had to
My laptop crashed with the last Windows 10 update. I had to buy a new laptop, but I need to recover my Microsoft 365 account. My contact information was on my old laptop. How do I recover my files? I … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I had issues with slow indexing in my Outlook 2013. Went for
Hi there, I had issues with slow indexing in my Outlook 2013. Went for repair on line (after trying quick repair) - got a error message (crash) and all my Office 2013 package disappeared from my lapto… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
We have Microsoft Word on our old computer under Wayne and
We have Microsoft Word on our old computer under Wayne and Beth Raasch Product ID 03***-***-****774-02692. When we tried to load it onto our new computer it asks for a 25 number long ID. This is all w… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
My spreadsheet appears to be locked. It won' T let me input
My spreadsheet appears to be locked. It won' JA: What application are you using? Customer: t let me input numbers or alph JA: Have you installed any updates recently? Customer: Excel, no JA: Anything … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My email account has suddenly started asking me for a
My email account has suddenly started asking me for a password ***** when I key in what I know to be the correct passwords … read more
Moses C
Moses C
Bsc
332 satisfied customers
I just updated my Office package today, & now I'm missing
I just updated my Office package today, & now I'm missing the Frutiger font I purchased. It shows up in FontBook but not in the MS Word list. Most of my documents have a substituted font. How do I get… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
New HP PC. Tried to share a file (failed). Unable to close
New HP PC. Tried to share a file (failed). Unable to close Word. Was using Yahoo mail. Just set up Outlook. Still unable to close Word. Get error about new message. Not sure what to do. … read more
Cris
Cris
58 satisfied customers
I have a word file of 542 mb. Word won't open it reason it's
Hello there. I have a word file of 542 mb. Word won't open it reason it's larger than 32 mb in size. (However it will open a 330.4 mb file, both of which contain images and text). … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I bought Word in 2013 for a lifetime, and a few weeks ago it
I bought Word in 2013 for a lifetime, and a few weeks ago it quit working. It won't open. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
Is there a way to recover a document accidentally deleted
Is there a way to recover a document accidentally deleted from recycle bin? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
147 satisfied customers
I recently re-subscribed to Office 365 as support for One
I recently re-subscribed to Office 365 as support for One Drive on my iPad so that I can use either the iPad or my Mac Book Pro for work. My problem is I can't find all the editing tools I need to typ… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x